Team Leader - Dairy - Pune
Job Summary
Job Description
Lead Paytm's Credit Cards business, driving the end-to-end process from lead creation to card activation. Build and manage a high-performing team, develop and execute a comprehensive strategy for credit card lead generation and conversion, and collaborate with cross-functional teams. Analyze market trends and customer behavior to inform business decisions, meet and exceed business targets, and drive process improvements to enhance customer experience and efficiency. Requires proven experience in leading credit cards or related financial services businesses.
Must have:
- Lead credit card business
- Team management skills
- Process improvement expertise
- Strong analytical skills
- Meet business targets
- Credit card industry knowledge
Good to have:
- Digital payments experience
- Familiarity with Paytm products
- Knowledge of credit card regulations
Perks:
- Lead critical business function
- Collaborative work environment
- Professional growth opportunities
- Competitive compensation and benefits
3 skills required
Job Details
About Us:
Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partner
We are seeking an experienced and dynamic individual to lead our Credit Cards business at Paytm. The successful candidate will be responsible for driving the end-to-end process, from credit card lead creation to card activation, and building a high-performing team to support this critical function.
Key Responsibilities:
1. Develop and execute a comprehensive strategy for credit card lead generation, conversion, and activation
2. Build and lead a team of professionals to support the credit card business, including recruitment, training, and performance management
3. Drive process improvements and optimizations to enhance customer experience and business efficiency
4. Collaborate with cross-functional teams, including Marketing, Product, and Operations, to ensure alignment and maximum impact
5. Analyze market trends, customer behaviour, and competitor activity to inform business decisions
6. Meet and exceed business targets, including lead volume, conversion rates, and card activation numbers
Requirements:
1. Proven experience in leading credit cards or related financial services business
2. Strong understanding of the credit cards industry, market trends, and customer needs
3. Excellent leadership and team management skills, with the ability to build and motivate high-performing teams
4. Strong analytical and problem-solving skills, with the ability to drive process improvements
5. Effective communication and collaboration skills, with the ability to work across functions and levels
6. Results-driven, with a strong track record of meeting and exceeding business targets
Nice to Have:
1. Experience with digital payments and the fintech industry
2. Familiarity with Paytm's products and services
3. Knowledge of credit card regulations and compliance requirements
What We Offer:
1. Opportunity to lead a critical business function at a leading fintech company
2. Collaborative and dynamic work environment
3. Professional growth and development opportunities
4. Competitive compensation and benefits package
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