Team Leader - Food & Beverage

4 Months ago • 6-8 Years • Operations

Job Summary

Job Description

As a Team Leader at our Douglasfield venue, you'll be at the heart of creating unforgettable customer experiences. You'll lead, support, and motivate your team to deliver exceptional service, ensuring every customer enjoys a fantastic experience. Responsibilities include managing shifts, building strong team relationships, creating a welcoming environment, and focusing on customer satisfaction. You'll empower your team to achieve great results while maintaining a fun and rewarding workplace. Strong leadership skills and a customer-first mindset are essential. You'll need to be organized and proactive in a fast-paced environment.
Must have:
  • Strong leadership skills
  • Customer-first mindset
  • Ability to engage and inspire team
  • Organized and proactive
Perks:
  • Competitive pay (£12.44 P/H)
  • Leadership development opportunities
  • Career growth potential
  • Employee Rewards platform
  • Pension and Life Assurance
  • Company Sick Pay Scheme
  • 50% discount on food and soft drinks

Job Details

Job Description

What’s in It for You:

  • Competitive pay £12.44 P/H
  • Leadership development opportunities and career growth potential
  • Employee Rewards platform offering discounts on shopping, dining, and travel
  • Pension and Life Assurance
  • Company Sick Pay Scheme
  • 50% discount on food and soft drinks for you and up to three friends

Summary of the Role:

As a Team Leader at our Douglasfield venue , you’ll be at the heart of creating unforgettable experiences for our customers. You’ll lead from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience. From managing shifts to building strong relationships with your colleagues, you’ll play a key role in creating a welcoming and energetic environment.

Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.

Qualifications

  •     Strong leadership skills with a customer-first mindset
  •     Ability to engage and inspire your team 
  •     Organised and proactive in a fast-paced environment

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About The Company

We're better known for our brands, Mecca Bingo and Grosvenor Casinos. With around 140 retail locations, we're one of the biggest gaming companies across the UK. Our ambition is to become a £1 billion revenue international gaming company by 2023. Our focuses are to create a compelling multi-channel offering to our customer, build digital capability and scale, continuously evolve our venues, improve our customer experience and be committed to safe and fair gaming.

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