Tech Majlist Specialist

7 Months ago • All levels • Operations • Administrative

Job Summary

Job Description

This role focuses on managing the design and implementation of technology infrastructure, developing and enhancing applications, and providing tools that help create a competitive advantage for the Firm. You'll be responsible for incident management, country customer support, training, and project support. Strong communication and problem-solving skills are essential.
Must have:
  • Incident Management
  • Customer Support
  • Project Support
  • Asset Control
Good to have:
  • Technical Expertise
  • Problem-Solving
  • Communication Skills
  • Teamwork
Perks:
  • Training Sessions
  • Career Growth

Job Details

Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

A career in Information Technology, within Internal Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that enable our people to work more efficiently and deliver the highest levels of service to our clients. You’ll focus on managing the design and implementation of technology infrastructure within PwC, developing and enhancing both client and internal facing applications within PwC, and providing technology tools that help create a competitive advantage for the Firm to drive strategic business growth.

Our Operations Support team monitors the overall quality of our service. As a part of the team, you’ll be the primary contact for ensuring the quality of our services is maintained while also considering better ways to provide the same service in a more cost efficient manner and keeping customer satisfaction with our services high.

Country Interaction/Incident Management Implement different processes and procedures for different categories of incidents including e.g. major incidents, complex incidents, low impact incidents Route requests for help to appropriate functions for resolution Inform users, customers and key stakeholders of progress towards service restoration. Ensure that resolved incidents are properly documented and closed. Analyze causes of incidents, inform service owners to minimize probability of recurrence, and contribute to service improvement. Country Customer Support: Desktop L1 Network L1 Collaboration L1 Printers Receive and handle requests for support, following agreed procedures. Log incidents and support requests and maintain relevant records. Respond to a broad range of support requests and reported issues by providing information to fulfill requests or enable resolution. Country Training Champion Perform country training sessions. Country Customer Satisfaction Ensure that customers have a positive experience with TechMajlis service. Country Project Support Assist in planning and executing TechMajlis rollout projects and system implementations in the field in an organized and effective manner. Assist in planning and managing new office build outs, and office moves; Country Asset Control Management Use agreed procedures to create and maintain an accurate register of assets. Perform activities related to the administration of assets. Produce routine reports to assist asset management activities and decision-making.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date

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About The Company

At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 152 countries with over 327,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by visiting us at www.pwc.com. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.


Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.

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