Technical Account Manager
Job Summary
Job Description
Coupa seeks a Technical Account Manager to join their Professional Services organization. The role involves working with global customers to increase adoption, maximize value, and drive best practices for the Coupa platform. Responsibilities include developing and championing standard processes, managing customer engagements using project management practices, taking ownership of customer success through accurate platform adoption, engaging customers in strategic business discussions, and providing strong technical understanding of the Coupa platform. The ideal candidate will have experience in Procurement, Procure to Pay, Source to Contract, Sourcing, Category Management, or Accounts Payable, along with experience in Software as a Service, customer/client management, strong communication, presentation, organizational, analytical, and problem-solving skills.
Must have:
- Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing, Category Management, or Accounts Payable.
- Experience with Software as a Service is a must.
- Good background in customer/client management.
- Strong communication, professional writing, and presentation skills.
- Strong organizational, analytical, and problem-solving abilities.
Perks:
- Pioneering Technology
- Collaborative Culture
- Global Impact
3 skills required
Job Details
Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of Customer Adoption Manager to Coupa:
The Customer Adoption Manager is a key role within our Professional Services organization. You will work closely with Coupa Customers globally to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform.
What You'll Do:
- Develop standard processes within your areas of expertise and champion their adoption.
- Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems.
- Take ownership of your customer’s continued success by ensuring accurate adoption of the platform.
- Engage customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
- Provide a strong technical understanding of our product with the ability to discuss and demonstrate the full Coupa platform and how it may be configured to meet a customer’s business needs.
What You Will Bring to Coupa:
- Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable.
- Experience with Software as a Service is a must.
- Good background in customer/client management.
- Strong communication skills, including professional writing skills, verbal skills and experience presenting to customers.
- Strong organizational skills, analytical thinking and problem-solving abilities.
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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
Please be advised that inquiries or resumes from recruiters will not be accepted.
By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.
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