Technical Account Manager
Job Summary
Job Description
- Passion for games & game technology
- Strong communication & customer-facing skills
- Game development/production experience
- Technical proficiency & problem-solving
- Collaboration with engineering teams
- Feedback gathering & prioritization
- Experience shipping console/PC/mobile games
- Digital storefront/online game services experience
- Unreal Engine 5 experience
- 100% employer-paid benefits (except dependent PMI)
- Pension
- Private medical insurance
- Health care cash plan
- Dental insurance
- Disability and life insurance
- Critical illness coverage
- Cycle to work scheme
- Flu shots
- Health checks
- Meals
- Robust mental well-being program
2 skills required
Job Details
WHAT MAKES US EPIC?
At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.
Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.
SALES AND LICENSING
What We Do
We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine.
What You'll Do
As an Epic Games Technical Account Manager, you will be accountable for Epic’s technical relationship with the world’s most influential game developers. You will proactively communicate with our customers to provide guidance and accept feedback to drive internal prioritization.
In this role, you will
- Represent Epic as you regularly engage with game developers across a variety of communication channels - written, virtual, and in-person
- Track and strengthen Epic’s relationship with influential game developers
- Resolve technical issues and customer complaints efficiently and professionally
- Work with Epic’s product and engineering teams to mutually craft platform priorities and roadmaps, supported directly by game developer feedback and requests
- Identify opportunities where game developers and Epic can mutually benefit from deeper relationships
- Improve gaps in process and communication, both within Epic and externally
What we're looking for
- Passion for games, the games industry, and game technology
- Inclusive personality that feels comfortable in a customer-facing role
- Strong self-starting skills to enthusiastically address ambiguous problems
- Technical proficiency to understand, categorize, and prioritize needs
- Experience in game development, game production, or other related areas
- Experience in shipping console, PC, or mobile games
- Experience in digital storefronts and/or online game services is a plus
- Experience in Unreal Engine 5 or other current engines is a plus
- Willingness to travel up to 30% of the time
EPIC JOB + EPIC BENEFITS = EPIC LIFE
We pay 100% for benefits except for PMI (for dependents). Our current benefits package includes pension, private medical insurance, health care cash plan, dental insurance, disability and life insurance, critical illness, cycle to work scheme, flu shots, health checks, and meals. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.
ABOUT US
Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.
Like what you hear? Come be a part of something Epic!
Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy .
Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found .
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About The Company
Founded in 1991, Epic Games is a leading interactive entertainment company and provider of 3D engine technology. Epic operates Fortnite, one of the world’s largest games with over 350 million accounts and 2.5 billion friend connections. Epic also develops Unreal Engine, which powers the world’s leading games and is adopted across industries such as film and television, architecture, automotive, manufacturing, and simulation. Through Unreal Engine, Epic Games Store, and Epic Online Services, Epic provides an end-to-end digital ecosystem for developers and creators to build, distribute, and operate games and other content. Epic has over 40 offices worldwide with headquarters in Cary, North Carolina.
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