Technical Account Manager

2 Weeks ago • All levels • Systems Design

Job Summary

Job Description

As an Epic Games Technical Account Manager, you'll be the technical liaison for leading game developers globally. Responsibilities include proactively communicating with clients, providing guidance, gathering feedback for internal prioritization, resolving technical issues, and collaborating with Epic's product and engineering teams to shape platform roadmaps. You'll track and strengthen relationships, identify mutually beneficial opportunities, and improve internal/external communication processes. This role requires passion for games and technology, strong communication skills, and experience in game development or a related field. Experience with Unreal Engine 5 or similar is a plus. Up to 30% travel is required.
Must have:
  • Passion for games & game technology
  • Strong communication & customer-facing skills
  • Game development/production experience
  • Technical proficiency & problem-solving
  • Collaboration with engineering teams
  • Feedback gathering & prioritization
Good to have:
  • Experience shipping console/PC/mobile games
  • Digital storefront/online game services experience
  • Unreal Engine 5 experience
Perks:
  • 100% employer-paid benefits (except dependent PMI)
  • Pension
  • Private medical insurance
  • Health care cash plan
  • Dental insurance
  • Disability and life insurance
  • Critical illness coverage
  • Cycle to work scheme
  • Flu shots
  • Health checks
  • Meals
  • Robust mental well-being program

Job Details

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

SALES AND LICENSING

What We Do

We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine.

What You'll Do

As an Epic Games Technical Account Manager, you will be accountable for Epic’s technical relationship with the world’s most influential game developers. You will proactively communicate with our customers to provide guidance and accept feedback to drive internal prioritization.

In this role, you will

  • Represent Epic as you regularly engage with game developers across a variety of communication channels - written, virtual, and in-person
  • Track and strengthen Epic’s relationship with influential game developers
  • Resolve technical issues and customer complaints efficiently and professionally
  • Work with Epic’s product and engineering teams to mutually craft platform priorities and roadmaps, supported directly by game developer feedback and requests
  • Identify opportunities where game developers and Epic can mutually benefit from deeper relationships
  • Improve gaps in process and communication, both within Epic and externally

What we're looking for

  • Passion for games, the games industry, and game technology
  • Inclusive personality that feels comfortable in a customer-facing role
  • Strong self-starting skills to enthusiastically address ambiguous problems
  • Technical proficiency to understand, categorize, and prioritize needs
  • Experience in game development, game production, or other related areas
  • Experience in shipping console, PC, or mobile games
  • Experience in digital storefronts and/or online game services is a plus
  • Experience in Unreal Engine 5 or other current engines is a plus
  • Willingness to travel up to 30% of the time

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits except for PMI (for dependents). Our current benefits package includes pension, private medical insurance, health care cash plan, dental insurance, disability and life insurance, critical illness, cycle to work scheme, flu shots, health checks, and meals. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy .

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found .

Similar Jobs

Raw power games - Associate Lead Gameplay Programmer

Raw power games

Copenhagen, Denmark (Hybrid)
4 Weeks ago
Epic Games - Gameplay Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
1 Week ago
Avalanche Studios Group - Senior Tools Programmer

Avalanche Studios Group

Stockholm, Stockholm County, Sweden (Hybrid)
5 Months ago
Nintendo - Lighting Artist [Remote Contract] (Retro Studios)

Nintendo

United States (Remote)
6 Months ago
The Walt Disney Company - Electrician Power Systems, Walt Disney World

The Walt Disney Company

Florida, United States (On-Site)
1 Month ago
Activision - Senior Build Engineer

Activision

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
Escape Velocity Entertainment - Systems Designer | North America | Europe | Fully Remote

Escape Velocity Entertainment

United Kingdom (Remote)
7 Months ago
Western Digital - IN - Technologist, Firmware Engineering

Western Digital

Bengaluru, Karnataka, India (On-Site)
4 Months ago
The Walt Disney Company - Ride Control Systems Engineer Principal (Design Assurance)

The Walt Disney Company

Glendale, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Epic Games - Senior Observability Engineer

Epic Games

(On-Site)
1 Month ago
Welevel - Talent Acquisition Manager (f/m/d)

Welevel

Munich, Bavaria, Germany (On-Site)
1 Month ago
Riot Games - Senior Software Engineer - VALORANT, Foundations, Build Platforms

Riot Games

Los Angeles, California, United States (On-Site)
2 Months ago
Playrix - Senior Engineering Manager

Playrix

Cyprus (Remote)
4 Months ago
CD PROJEKT RED - Material Artist

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (Remote)
1 Month ago
Crystal Dynamics - Technical Art Intern

Crystal Dynamics

Bellevue, Washington, United States (On-Site)
4 Days ago
CD PROJEKT RED - Lead Sound Designer

CD PROJEKT RED

Boston, Massachusetts, United States (On-Site)
1 Week ago
Bkom Studios - 3D Environment Artist

Bkom Studios

Montreal, Quebec, Canada (Remote)
4 Weeks ago
N-iX - Senior Technical Artist

N-iX

Ukraine (Flexible)
2 Hours ago
Probably Monsters - Design Director

Probably Monsters

Washington, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

Microsoft - Member of Technical Staff, Health AI

Microsoft

London, England, United Kingdom (On-Site)
1 Month ago
Netflix - Director, Payments - UK/Ireland

Netflix

London, England, United Kingdom (On-Site)
1 Month ago
Tesla - Delivery Advisor

Tesla

Bristol, England, United Kingdom (On-Site)
1 Week ago
Rebellion - Senior Online Developer - Tech Team

Rebellion

Oxford, England, United Kingdom (Hybrid)
7 Months ago
Rebellion - Junior Build Engineer

Rebellion

Oxford, England, United Kingdom (On-Site)
1 Day ago
Warner Bros Games - Publicity & PR Graduate Internships

Warner Bros Games

London, England, United Kingdom (Hybrid)
2 Days ago
Assystems - Mechanical Engineer

Assystems

Plymouth, England, United Kingdom (Hybrid)
3 Months ago
Trailmix Games - QA Analyst (Contract)

Trailmix Games

London, England, United Kingdom (Hybrid)
1 Month ago
Lionbridge Games - Business Development Director, Games

Lionbridge Games

United Kingdom (On-Site)
2 Weeks ago
Octopus Deploy - Senior Field Marketing Manager

Octopus Deploy

England, United Kingdom (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Systems Design Jobs

Regent Craft - Systems Safety Engineering Intern

Regent Craft

North Kingstown, Rhode Island, United States (On-Site)
4 Months ago
Epic Games - Senior Engine Programmer, Fortnite Tech

Epic Games

Montreal, Quebec, Canada (On-Site)
1 Month ago
Intrepid Studios,  Inc  - Economy Designer

Intrepid Studios, Inc

San Diego, California, United States (On-Site)
6 Months ago
CAE - MBSE System Engineer & Architect

CAE

Tampa, Florida, United States (On-Site)
4 Months ago
ByteDance - Optical system engineer - Performance and Metrology- Pico Lab- San Jose

ByteDance

San Jose, California, United States (On-Site)
3 Months ago
Epic Games - Game Design Intern

Epic Games

Cary, North Carolina, United States (On-Site)
1 Month ago
SmileGate - System Planning for LOST ARK Mobile

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
1 Month ago
IO Interactive - Gameplay Programmer

IO Interactive

Barcelona, Catalonia, Spain (Hybrid)
4 Months ago
Assystems - Electrical Controls and Instrumentation Engineer

Assystems

Derby, England, United Kingdom (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Founded in 1991, Epic Games is a leading interactive entertainment company and provider of 3D engine technology. Epic operates Fortnite, one of the world’s largest games with over 350 million accounts and 2.5 billion friend connections. Epic also develops Unreal Engine, which powers the world’s leading games and is adopted across industries such as film and television, architecture, automotive, manufacturing, and simulation. Through Unreal Engine, Epic Games Store, and Epic Online Services, Epic provides an end-to-end digital ecosystem for developers and creators to build, distribute, and operate games and other content. Epic has over 40 offices worldwide with headquarters in Cary, North Carolina.

Cary, North Carolina, United States (On-Site)

Novi Sad, Vojvodina, Serbia (On-Site)

Berlin, Berlin, Germany (On-Site)

(On-Site)

London, England, United Kingdom (On-Site)

Cary, North Carolina, United States (On-Site)

Cary, North Carolina, United States (On-Site)

Vancouver, British Columbia, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Epic Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug