Technical Account Manager

6 Months ago • All levels • Account Management

Job Summary

Job Description

As an Epic Games Technical Account Manager, you'll be the technical liaison for leading game developers globally. Responsibilities include proactively communicating with clients, providing guidance, gathering feedback for internal prioritization, resolving technical issues, and collaborating with Epic's product and engineering teams to shape platform roadmaps. You'll track and strengthen relationships, identify mutually beneficial opportunities, and improve internal/external communication processes. This role requires passion for games and technology, strong communication skills, and experience in game development or a related field. Experience with Unreal Engine 5 or similar is a plus. Up to 30% travel is required.
Must have:
  • Passion for games & game technology
  • Strong communication & customer-facing skills
  • Game development/production experience
  • Technical proficiency & problem-solving
  • Collaboration with engineering teams
  • Feedback gathering & prioritization
Good to have:
  • Experience shipping console/PC/mobile games
  • Digital storefront/online game services experience
  • Unreal Engine 5 experience
Perks:
  • 100% employer-paid benefits (except dependent PMI)
  • Pension
  • Private medical insurance
  • Health care cash plan
  • Dental insurance
  • Disability and life insurance
  • Critical illness coverage
  • Cycle to work scheme
  • Flu shots
  • Health checks
  • Meals
  • Robust mental well-being program

Job Details

WHAT MAKES US EPIC?

At the core of Epic’s success are talented, passionate people. Epic prides itself on creating a collaborative, welcoming, and creative environment. Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always innovating.

Being Epic means being a part of a team that continually strives to do right by our community and users. We’re constantly innovating to raise the bar of engine and game development.

SALES AND LICENSING

What We Do

We drive adoption and usage for Unreal Engine and provide our customers with the tools and support to make amazing visual projects in the Unreal Engine.

What You'll Do

As an Epic Games Technical Account Manager, you will be accountable for Epic’s technical relationship with the world’s most influential game developers. You will proactively communicate with our customers to provide guidance and accept feedback to drive internal prioritization.

In this role, you will

  • Represent Epic as you regularly engage with game developers across a variety of communication channels - written, virtual, and in-person
  • Track and strengthen Epic’s relationship with influential game developers
  • Resolve technical issues and customer complaints efficiently and professionally
  • Work with Epic’s product and engineering teams to mutually craft platform priorities and roadmaps, supported directly by game developer feedback and requests
  • Identify opportunities where game developers and Epic can mutually benefit from deeper relationships
  • Improve gaps in process and communication, both within Epic and externally

What we're looking for

  • Passion for games, the games industry, and game technology
  • Inclusive personality that feels comfortable in a customer-facing role
  • Strong self-starting skills to enthusiastically address ambiguous problems
  • Technical proficiency to understand, categorize, and prioritize needs
  • Experience in game development, game production, or other related areas
  • Experience in shipping console, PC, or mobile games
  • Experience in digital storefronts and/or online game services is a plus
  • Experience in Unreal Engine 5 or other current engines is a plus
  • Willingness to travel up to 30% of the time

EPIC JOB + EPIC BENEFITS = EPIC LIFE

We pay 100% for benefits except for PMI (for dependents). Our current benefits package includes pension, private medical insurance, health care cash plan, dental insurance, disability and life insurance, critical illness, cycle to work scheme, flu shots, health checks, and meals. We also offer a robust mental well-being program through Modern Health, which provides free therapy and coaching for employees & dependents.

ABOUT US

Epic Games spans across 25 countries with 46 studios and 4,500+ employees globally. For over 25 years, we've been making award-winning games and engine technology that empowers others to make visually stunning games and 3D content that bring environments to life like never before. Epic's award-winning Unreal Engine technology not only provides game developers the ability to build high-fidelity, interactive experiences for PC, console, mobile, and VR, it is also a tool being embraced by content creators across a variety of industries such as media and entertainment, automotive, and architectural design. As we continue to build our Engine technology and develop remarkable games, we strive to build teams of world-class talent.

Like what you hear? Come be a part of something Epic!

Epic Games deeply values diverse teams and an inclusive work culture, and we are proud to be an Equal Opportunity employer. Learn more about our Equal Employment Opportunity (EEO) Policy .

Note to Recruitment Agencies: Epic does not accept any unsolicited resumes or approaches from any unauthorized third party (including recruitment or placement agencies) (i.e., a third party with whom we do not have a negotiated and validly executed agreement). We will not pay any fees to any unauthorized third party. Further details on these matters can be found .

Similar Jobs

Epic Games - Knowledge Manager

Epic Games

London, England, United Kingdom (On-Site)
6 Months ago
Epic Games - Knowledge Manager

Epic Games

Canada (On-Site)
3 Months ago
Epic Games - Senior Playability Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
3 Months ago
Epic Games - Data Analyst

Epic Games

Cary, North Carolina, United States (On-Site)
5 Months ago
blue isle studios - Console Port UE4 Programmer

blue isle studios

(Remote)
4 Years ago
Alpha Sense - Enterprise Account Executive, Corporate

Alpha Sense

United States (Remote)
9 Months ago
deel. - Account Executive, Deel HR | DACH

deel.

Germany (Remote)
1 Week ago
Prepared - Account Executive

Prepared

Seattle, Washington, United States (Remote)
2 Weeks ago
TAG - Account Manager - Pharma

TAG

New York, United States (Hybrid)
2 Months ago
Granicus - SLED Account Executive - Utilities

Granicus

United States (Remote)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Glitch production - Rigging Artist

Glitch production

Australia (Remote)
3 Weeks ago
Epic Games - Senior QA Engineer

Epic Games

Vancouver, British Columbia, Canada (On-Site)
6 Months ago
Game Boost - Game Programmer

Game Boost

Umeå, Västerbotten County, Sweden (Remote)
2 Years ago
CD PROJEKT RED - Lead 3D Character Artist

CD PROJEKT RED

Warsaw, Masovian Voivodeship, Poland (Remote)
7 Months ago
Riot Games - Senior Manager, Content Production

Riot Games

Shanghai, China (On-Site)
3 Months ago
yellow brick games - Senior Hard Surface Artist

yellow brick games

Montreal, Quebec, Canada (Remote)
2 Months ago
Epic Games - Senior C++ Programmer

Epic Games

Montreal, Quebec, Canada (On-Site)
3 Months ago
cold symmetry  - UE5 Character TD/Technical Animator

cold symmetry

(Remote)
6 Months ago
Epic Games - Art Director (Rocket League)

Epic Games

Vancouver, British Columbia, Canada (On-Site)
3 Months ago
Riot Games - 3D Character Art Lead - Unannounced R&D Product

Riot Games

Los Angeles, California, United States (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Jobs in London, England, United Kingdom

Ziff Davis - Editorial Director, GamesIndustry.biz

Ziff Davis

London, England, United Kingdom (Hybrid)
2 Weeks ago
version 1 - Technical Service Delivery Manager

version 1

Telford, England, United Kingdom (On-Site)
1 Month ago
Granicus - Product Manager

Granicus

United Kingdom (Remote)
4 Weeks ago
ElevenLabs - Data Scientist/Data Engineer

ElevenLabs

United Kingdom (Remote)
4 Months ago
Globalization Partners - Principal Software Engineer

Globalization Partners

Northern Ireland, United Kingdom (Remote)
2 Months ago
CGS Carrers - Demand Marketing Manager – Telecom

CGS Carrers

United Kingdom (Remote)
1 Week ago
Haleon - Workforce Planning Specialist

Haleon

England, United Kingdom (On-Site)
2 Weeks ago
Gunzilla - Senior Producer

Gunzilla

London, England, United Kingdom (On-Site)
4 Months ago
Highspot - Senior Customer Success Manager, EMEA - Enterprise

Highspot

London, England, United Kingdom (Hybrid)
3 Weeks ago
Saviynt - Identity Security - Senior Customer Success Manager - French Speaking

Saviynt

United Kingdom (Remote)
9 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Social Discovery Ventures - Partner Account Manager (Chinese, English, Russian)

Social Discovery Ventures

Shanghai, China (Remote)
2 Weeks ago
Plaid  - Account Manager - Fintech Named Accounts

Plaid

New York, United States (On-Site)
4 Months ago
Adyen - Enterprise Account Manager

Adyen

London, England, United Kingdom (On-Site)
2 Weeks ago
attentive - Account Director, Core Verticals

attentive

United States (Remote)
2 Months ago
Attio - Account Executive

Attio

London, England, United Kingdom (Hybrid)
2 Weeks ago
Sprinkler - Large Enterprise Account Executive

Sprinkler

Seoul, South Korea (On-Site)
1 Year ago
Moonbug Entertainment - Management Accountant

Moonbug Entertainment

London, England, United Kingdom (On-Site)
1 Week ago
USE Insider - Account Director

USE Insider

Berlin, Berlin, Germany (Hybrid)
2 Months ago
Adyen - Team Lead Account Management

Adyen

Berlin, Berlin, Germany (On-Site)
3 Weeks ago
Square - Account Management Coordinator

Square

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Montreal, Quebec, Canada (On-Site)

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)

Montreal, Quebec, Canada (On-Site)

Montreal, Quebec, Canada (On-Site)

Montreal, Quebec, Canada (On-Site)

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)

Montreal, Quebec, Canada (On-Site)

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)

Montreal, Quebec, Canada (On-Site)

View All Jobs

Get notified when new jobs are added by Epic Games

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug