Technical Account Manager, Google Cloud
Job Summary
Job Description
- Bachelor's degree in CS/Engineering or equivalent
- 2+ years customer-facing experience
- Experience in business requirements translation
- Cross-business unit experience
- Fluency in Mandarin/Bahasa Indonesia/Bahasa Melayu
- Cloud migration experience
- Experience in cloud operations, technical support, or IT consulting
- Understanding of IT operations, database systems, networking, security, application development etc.
5 skills required
Job Details
Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, related technical field, or equivalent practical experience.
- 2 years of experience in a customer-facing role interfacing with stakeholders, driving customer technical implementation, or transformation programs.
- Experience working across business units internally and at enterprises.
- Experience translating business requirements into technological solutions.
Preferred qualifications:
- Experience in application/workload migration to public cloud providers.
- Experience supporting customers in one of the following: cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, IT consulting.
- Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
- Ability to communicate in Mandarin/Bahasa Indonesia/Bahasa Melayu fluently as it is a customer-facing role that requires interactions in Mandarin/Bahasa Indonesia/Bahasa Melayu.
- Ability to travel domestically and internationally 25% of the time as needed.
About the job
The Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. We help customers transform and evolve their business through the use of Google’s global network, web-scale data centers, and software infrastructure. As part of an innovative team in this rapidly growing business, you will help shape the future of businesses of all sizes and use technology to connect with customers, employees, and partners.
As a Technical Account Manager (TAM), you will help customers adopt Google Cloud products. You will lead the successful adoption of Google Cloud at organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the delivery of Professional Services engagements to drive customer adoption of Google Cloud services such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Suite, Google Chrome, and more.
In this role, you will engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will communicate at all levels of the organization and travel domestically and internationally up to 25% of the time.
Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
- Advocate for customers needs to overcome adoption blockers and drive new feature development. Lead across multiple workstreams and teams to maintain customer momentum.
- Develop strategic relationships with stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineering, and Site Reliability Engineering to ensure customer success during critical moments. Work with customers and Support to guide issues/escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners and accelerate cloud adoption.
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About The Company
A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.
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