Technical Account Manager (Strategic)

6 Months ago • 3 Years + • Account Management • $80,000 PA - $105,000 PA

Job Summary

Job Description

Rippling is seeking a customer-obsessed Technical Account Manager (TAM) to join its expanding team. As part of the Customer Success organization, you will collaborate with clients to understand their needs, showcase how Rippling can address their challenges, and drive product adoption. You will manage key admin relationships, develop account strategies, and foster customer advocacy by delivering an exceptional customer experience. Responsibilities include building long-lasting relationships, providing guidance through key milestones like open enrollment and payroll filing, increasing product adoption, triaging critical customer issues, and acting as an escalation contact. You will work cross-functionally with support, product, and engineering teams, and identify add-on opportunities.
Must have:
  • 3+ years of experience in a customer-facing SaaS role
  • Strong written and verbal communication skills
  • Proven track record of building strong customer relationships
  • Flexibility with changing job duties
  • Excellent time management and prioritization skills
  • Passion for training customers and internal teams
  • Interest in working with product and engineering teams
Good to have:
  • Experience at a technology-focused PEO or HRIS
  • Experience with payroll, health insurance, HRIS, or IT

Job Details

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About the role

Rippling is looking for a customer-obsessed Technical Account Manager (TAM) to join our rapidly scaling TAM team. As part of our dedicated Customer Success organization, you will work closely with our rapidly scaling and maturing customers to understand their needs, demonstrate where Rippling can solve their problems, and help drive their adoption of Rippling’s product suite. You will own the key admin relationships, and be responsible for turning customers into long-term champions, developing account strategy, and enabling Rippling’s customers, all while providing an impeccable customer experience along the way. If you are a self-starter, find yourself constantly taking on new challenges, working feverishly until you find solutions, and pride yourself in providing an excellent customer experience, you're in the right place!

The Technical Account Management team manages long-term relationships with Rippling’s growing and complex customers by becoming their trusted Rippling advisor. Our team of 30+ TAMs - spread across more than 15 states in the US - partners cross-functionally from account management to product to engineering and more. Since the TAM team’s inception, we have partnered with hundreds of customers ensuring their adoption of key Rippling products and success on our platform.


Please note we will not be hiring in the San Francisco Bay Area or New York City Metro.

What you will do

  • Build long-lasting relationships by owning a book of business of our strategic customers, building relationships with your key stakeholders, and building advocates by providing an above-and-beyond customer experience
  • Offering white glove guidance through key customer milestones such as open enrollment, end of year payroll filing, and company wide re-orgs
  • Increase adoption by driving customer adoption of key features, new product releases, and best practices
  • Triage critical customer issues to resolution 
  • Ensure customers feel well supported with your sense of urgency and advocacy for their questions, issues, and escalations
  • Work directly with customers to understand their HR, payroll, benefits administration, and IT workflows 
  • Master the Rippling product suite, and the nuances of our offerings
  • Work cross functionally with internal Rippling partners in support, product, and engineering
  • Identify and qualify add-on opportunities and support renewal negotiations in partnership with your Account Manager counterparts
  • Act as the escalation contact for critical incidents impacting customers
  • Collaborate with Support and Engineering to ensure rapid resolution, delivering full root-cause analyses (RCA) post-incident
  • Proactively communicate with clients during high-impact issues, maintaining transparency

What you will need

  • 3+ years of work experience at a SaaS company in a customer-facing role
  • Preferred: Experience working at a technology-focused PEO or HRIS 
  • Stellar written and verbal communication skills
  • Track record of building strong customer relationships
  • Hunger to work extremely hard on a growing team
  • Flexibility with changing job duties and responsibilities
  • Excellent at time management, prioritizing tasks and adapting on a day to day basis
  • Passion for training both customers and internal teams
  • Interest in actively working with product and engineering teams
  • Bonus points for experience with payroll, health insurance, HRIS, or IT

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.

*Commission is not guaranteed


#li-remote

The pay range for this role is:

90,000 - 105,000 USD per year (US Tier 2)

80,000 - 100,000 USD per year (US Tier 3)

Similar Jobs

zeta - Senior UX Designer

zeta

Bengaluru, Karnataka, India (On-Site)
3 Months ago
Vertx Inc. - Product Manager VAT Compliance

Vertx Inc.

United States (Remote)
2 Months ago
Xplor Technologies - Senior Sales Executive of ISV Partnerships – Payment Solutions

Xplor Technologies

San Francisco, California, United States (Remote)
1 Month ago
Alpha Sense - Strategic Account Executive, New Business, Financial Services

Alpha Sense

United States (Remote)
1 Month ago
ALTEN - Public Cloud Project Manager

ALTEN

Boulogne-Billancourt, Île-de-France, France (On-Site)
1 Month ago
GoMotive - SMB Account Executive, Expansion

GoMotive

Islamabad, Islamabad Capital Territory, Pakistan (Remote)
3 Months ago
Paytm - Key Account Manager - Chennai

Paytm

Chennai, Tamil Nadu, India (On-Site)
1 Month ago
Motorola solutions - Key Account Manager

Motorola solutions

Chicago, Illinois, United States (On-Site)
2 Weeks ago
deel. - Sales Manager, Account Executive, Mid-Market | UKI

deel.

Ireland (Remote)
1 Week ago
Sabre India - Senior Sales & Account Management Specialist – Travel Agencies

Sabre India

Seoul, South Korea (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Zscaler - Senior Backend Engineer (UVM, Avalor)

Zscaler

Ramat Gan, Tel Aviv District, Israel (On-Site)
1 Month ago
Rippling - Senior Engineering Manager - Supergroups Platform

Rippling

San Francisco, California, United States (On-Site)
1 Month ago
Notion - Business Operations and Strategy

Notion

San Francisco, California, United States (On-Site)
1 Month ago
Sporty - CS Saas Frontend Developer

Sporty

(Remote)
1 Year ago
deel. - Senior Backend Engineer, Node.js + AWS

deel.

Serbia (Remote)
1 Week ago
Scopely - Senior Software Engineer

Scopely

Spain (Hybrid)
9 Months ago
Flexra Software - Renewals Account Manager

Flexra Software

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Zuora - Sr Solution Delivery Manager

Zuora

United States (Remote)
2 Months ago
EvenUp - Product Manager

EvenUp

San Francisco, California, United States (Hybrid)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in United States

The New York Times - Reporter, Dealbook

The New York Times

New York, New York, United States (Hybrid)
3 Months ago
London stock Exchange - Correspondent - leveraged and private debt

London stock Exchange

New York, United States (On-Site)
2 Months ago
bytedance - Senior Software Engineer - Network Security

bytedance

San Jose, California, United States (On-Site)
3 Months ago
Palo Alto Networks - Business Development, Insurance Channel

Palo Alto Networks

Santa Clara, California, United States (Hybrid)
3 Months ago
Greenworks Sunrise Global Marketing - Business Systems IT Specialist

Greenworks Sunrise Global Marketing

Morristown, Tennessee, United States (On-Site)
1 Week ago
Alten Technology - CMF Designer

Alten Technology

Foster City, California, United States (On-Site)
1 Week ago
Mozilla - Executive Assistant

Mozilla

United States (Remote)
1 Week ago
Sony Pictures Entertainment - Manager, Sourcing

Sony Pictures Entertainment

Culver City, California, United States (On-Site)
1 Month ago
Riot Games - Staff Research Scientist - Tech Research

Riot Games

Los Angeles, California, United States (On-Site)
4 Months ago
Apple - Senior DevOps Engineer

Apple

Sunnyvale, California, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Account Management Jobs

Plaid  - Account Manager - Fintech Named Accounts

Plaid

San Francisco, California, United States (On-Site)
4 Months ago
1000heads - Senior Account Manager

1000heads

London, England, United Kingdom (Hybrid)
2 Months ago
Zscaler - Account Executive, Commercial

Zscaler

Tokyo, Japan (On-Site)
1 Month ago
Game pack studio - Account manager

Game pack studio

(Remote)
3 Months ago
gaming realms - Account Manager

gaming realms

United Kingdom (Remote)
2 Weeks ago
Halcyon - Strategic Account Executive

Halcyon

Ohio, United States (Remote)
2 Weeks ago
Yahoo - Account Director

Yahoo

Toronto, Ontario, Canada (Hybrid)
1 Month ago
Instawork - Account Executive

Instawork

Chicago, Illinois, United States (Hybrid)
2 Months ago
deel. - Account Executive, Enterprise | ASEAN

deel.

Singapore (Remote)
1 Week ago
easygo - Investment Accountant

easygo

Melbourne, Victoria, Australia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Bengaluru, Karnataka, India (On-Site)

United States (Remote)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (On-Site)

Bengaluru, Karnataka, India (Hybrid)

Bengaluru, Karnataka, India (On-Site)

San Francisco, California, United States (Hybrid)

Bengaluru, Karnataka, India (On-Site)

View All Jobs

Get notified when new jobs are added by Rippling

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug