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Technical Advisor (Technical Account Manager)

Texas, United States (Hybrid)

Technical Advisor (Technical Account Manager)

3 Weeks ago • All levels • Account Management

About the job

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Job Description

As a Technical Advisor (Technical Account Manager) at Sonar, you will play a crucial role in growing Sonar solution usage within client accounts, improving account maturity, and reducing churn. Responsibilities include actively addressing customer technical challenges, reporting product gaps, promoting Sonar's Clean Code methodology, assisting internal sponsors, and keeping accounts updated on roadmaps. You will also focus on upgrading customer usage, advocating for Sonar against competitors, educating developers, ensuring proper deployment, conducting QBRs, performing deployment audits, contributing to account management plans, and maintaining up-to-date knowledge of account technical status. This role requires strong technical skills, excellent communication, and a proactive approach to problem-solving.

Must have:

Grow Sonar solution usage
Improve account maturity
Reduce churn
Address customer technical challenges
Promote Clean Code methodology
Conduct QBRs and deployment audits

Perks:

Dynamic work culture
Respectful and kind environment
Flexible work policy (hybrid)
Growth mindset and continuous education
Work-life balance

Why should I Apply:

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

The impact you will have

Sonar’s industry-leading solution solves the trillion-dollar challenge of bad code, equipping developers and organizations to reach a problem-free state in their codebase with Clean Code. Through its unique Clean as You Code methodology, the organization has empowered 7 million developers and 400,000 organizations across the globe to systematically deliver better software

The impact you will have

Grow the usage of the Sonar solution within Accounts
Increase the overall Account Sonar maturity
Lower the risk of Account churn or downgrade
Increase Account satisfaction, reduce the number of escalations
Increase the number of Sonar sponsors in the Account
Establish and maintain Sonar as a Trusted Advisor in the Account
Entice Accounts to stay current on an Active version of Sonar, to get maximal value
Influence Sonar roadmap to meet Account needs

On a daily basis, you will

Actively listen and formalize Account technical pains or other adoption inhibitors
Work on plans to overcome customer pains and inhibitors
Report product technical or functional gaps internally and advocate for their resolution
Evangelize/Promote the Sonar Clean Code concept and Clean as You Code methodology to the customer
Assist Sonar sponsors in the Account for the promotion/evangelization of the Sonar ecosystem
Keep Accounts up to date on the roadmap and aware of the value present in upcoming Sonar releases, as well as collecting feedback
Recruit customer development teams not currently using Sonar “Upgrade” customer development teams that do not use Sonar correctly and therefore do not receive the maximum value
Position (favorably) the Sonar ecosystem vs other competing products potentially still used in the Account
Educate developers and managers on the value of static code analysis in general and of the Sonar ecosystem specifically
Make sure that the Account's Sonar technical deployment and operations are in line with the size of the deployment and the criticality of the tool in the DevOps chain
Run Quarterly Business Reviews (QBR) with Account Sales representatives
Execute Sonar deployment audits, identify gaps, and drive remediation plans for Accounts
Contribute to the Account Management plans with Sales Representatives. Elaborate the Technical strategy tailored to the Account context, provide inputs on the Commercial strategy
Keep yourself constantly up to date knowledge of the technical status of the Account, technical progress, threats, and opportunities for improved maturity
Track product development within Sonar in order to maintain product expertise

Why you will love it here:

• Our culture and mission set us apart. We have a dynamic work culture that values respect and kindness – and embraces the right to fail (and get right back up again!). We believe that the best idea wins and everyone has a voice.

• We believe that great people make a great company. We value people skills as much as technical skills and strive to keep things friendly and laid-back while still being passionate leaders in our domains. Our 550+ SonarSourcers from 33 different nationalities can relate!

• We embrace work-life balance. It is important to maintain a healthy work-life balance. This is why we have a flexible work policy that includes remote and in-office hybrid work (minimum three days a week in the office - Monday/Tuesday/Thursday).

• We have a growth mindset. We love to learn and believe that continuous education is critical to our success. In an ever-changing industry, new skills are a must, and we're happy to help our team acquire them.

We prioritize Diversity, Equity, and Inclusion:

At Sonar, we are a global workforce and recognize the value of different backgrounds, and global cultures.

We are committed to creating a diverse work environment and are proud to be an equal-opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

All offers of employment at Sonar are contingent upon the clear results of a comprehensive background check conducted prior to the start date.

Please note that applications submitted through agencies or third-party recruiters will not be considered.

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