Technical Consultant

What Does Success Look Like

As a Technical Consultant, you will undertake and deliver complex integrations involving Sprinklr and 3rd party systems including Social, CRM, Contact Center as a Service (CCaaS), Digital Asset Management (DAM) and Analytics platforms for our customers. You will offer consultation for leveraging Sprinklr product features to provide customers the best value integrating with their existing solutions.

You will be comfortable working simultaneously on multiple projects with varying operational and technical challenges. From reviewing project scopes to implementing and training you will be liaising with internal and external stakeholders. You will clearly articulate solution design to stakeholders with non-technical and varying technical background. You will leverage some of Sprinklr’s Standardized

Integration Connectors and custom-built solutions to deliver projects for our customers. In doing so, you will become a Subject Matter Expert for integrations involving Sprinklr.

Troubleshooting issues and identifying product gaps and areas for improvement in the existing Sprinklr solutions are essential aspects of this role along with documenting any issues and solutions. You will be actively involved in troubleshooting issues and identifying product gaps and areas for enhancements and

provide feedback to our Product teams on usability and features. You will help document your findings for the wider team.

When required, you will build POCs to address specific customer use cases and help convince customers towards the best usable/alternative solution options based on your findings.

What You’ll Do

• Lead complex Integration Projects by leveraging Sprinklr solutions with 3rd party systems in complex customer environments.
• Consult with internal and external project stakeholders on the implementation of highly complex technical solutions.
• Provide solutions using creative problem solving, technical expertise and strong understanding of underlying business requirements and best practices.
• Write proof-of-concept applications using available SDKs and APIs.
• Research and understand ambiguous technical challenges and help design/implement solutions.
• Provide guidance to customers who are implementing solutions using the Sprinklr API.
• Analyze backend code and API requests/responses.
• Create API Extensions using 3rd party API endpoints to be consumed within Sprinklr workflows.
• Assist Product and Engineering teams in identifying product gaps.
• Work closely with the Product Support, Customer Success, Client Services and Engineering teams to resolve application issues and plan for changes, upgrades, enhancements and new customer provisioning.
• Document operational procedures.
• Inspire, grow and lead junior consultants.
• Follow industry trends and developments to provide new ideas and recommendations on processes and products.

What Makes You Qualified

• Bachelor's degree in computer science, related field experience.
• 6+ years as Senior-level developer, engineer or technical consultant.
• Experience working with CX / CCaaS technical solutions.
• Working knowledge of at least one object-oriented programming language such as: Java, Groovy, Javascript, Node.js, Python.
• Proficiency with data exchanges and APIs.
• Highly proficient in popular API tools such as Postman and comfortable in interpreting and filtering logs in industry-standard technologies such as Graylog and Kibana
• Familiarity with API architectural patterns such as REST and SOAP and basics of system design
• Enjoy coding / scripting to automate infrastructure and application management tasks
• Understanding of Internet protocols, VPNs, DNS and web standards.
• High level of comfort with various data stores including relational databases and modern NoSQL databases.
• Excellent communication and presentation skills - ability to engage with stakeholders at executive to entry levels.
• Fluency in English (both verbal and written).
• Strong team player showing keen interest in taking on new challenges.
• Proactive and quick learner.
• Desire to work in a fast-moving and dynamic environment.