Technical Content Developer
Job Summary
Job Description
NetApp seeks a Technical Content Developer to create technical training programs for storage and cloud solutions. The ideal candidate will have 8+ years of experience in technical training development, expertise in UNIX, Windows, enterprise storage, cloud concepts, and instructional design. Strong communication and collaborative skills are essential.
Must have:
- Technical Training
- Enterprise Storage
- Cloud Concepts
- Instructional Design
Good to have:
- Articulate Storyline
- Adobe Captivate
- Learning Platforms
- Microsoft Office
Perks:
- Volunteer Time Off
- Comprehensive Benefits
9 skills required
Job Details
About the job
About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Job Summary
As a Technical Content Developer, you will proactively work with the Curriculum Manager to analyze, plan, design, and develop technical training programs. You will provide recommendations on curriculum design, training deployment, and assessment strategies. To be successful in this role, you must be creative and experienced with designing innovative digital courses. You require strong project management, relationship building, and specific subject-matter skills. You also require a strong technical understanding of NetApp’s storage and cloud products and solutions. Additionally, this role requires strategic thinking, problem solving, and strong communication skills. You must be an organized self-starter, results-oriented, and possess the ability to work with cross-functional teams and provide guidance for projects.
Description
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Job Summary
As a Technical Content Developer, you will proactively work with the Curriculum Manager to analyze, plan, design, and develop technical training programs. You will provide recommendations on curriculum design, training deployment, and assessment strategies. To be successful in this role, you must be creative and experienced with designing innovative digital courses. You require strong project management, relationship building, and specific subject-matter skills. You also require a strong technical understanding of NetApp’s storage and cloud products and solutions. Additionally, this role requires strategic thinking, problem solving, and strong communication skills. You must be an organized self-starter, results-oriented, and possess the ability to work with cross-functional teams and provide guidance for projects.
Description
- Consult with stakeholders and program owners on defining the learner requirements for courses.
- Analyze and translate business needs and task analyses of specific job roles into training and enablement content and aligned learning objectives.
- Implement and manage the content creation and review process for Post-Sales technical courses.
- Apply standard tools and practices to deliver impactful and measurable, blended-training deliverables that meet learner requirements.
- Create engaging and relevant courses for various course modalities, including eLearning, micro-learning, video-based learning, instructor-led training (in-classroom and virtual), and on-demand classes.
- Create design documents, storyboards, lab exercise guides, supporting content (e.g. job aids and user guides), and evaluation tools (e.g. assessments and knowledge checks).
- Utilize the available learning resources and toolkits (e.g. learning theories and strategies, data analysis, course authoring tools, AI, web and virtual platforms, video production and streaming tools, branding, software simulators, content repositories, and LMS) to create asynchronous and synchronous learning.
- Explore, evaluate, and recommend emerging learning strategies to the team.
- Recommend appropriate learning-evaluation methods to design, deliver, and evaluate instruction..
- Demonstrate strong team spirit, consulting, and collaborative skills working with across NetApp Learning Services, business stakeholders and subject-matter experts to identify the problem, documents the findings, and identify the best learning solution and strategy to drive the overall goal of the course and business outcome.
- Technical expertise in UNIX and Windows.
- Enterprise storage technologies, NAS, SAN, object storage, and virtualization.
- Cloud concepts and experience with public cloud services, such as AWS, Azure, and Google Cloud.
- Databases like Oracle and SQL Server.
- Good exposure on Computer networks is required.
- Expertise in applying Instructional Design practices to design and develop technical training.
- Experience in using adult learning theories and methodologies to deliver on performance improvement needs.
- Experience with tools, such as Articulate Storyline, Articulate Rise, Camtasia, Snagit, and Adobe Captivate.
- Expertise in Microsoft Office applications including PowerPoint, Word, Excel, Teams, and SharePoint.
- Experience with learning platforms, such as edX, NovoEd, and Mindtickle would be a plus.
- Proven track record of developing multi-faceted projects with the ability to drive through completion.
- Seamlessly manage multiple projects, manage development deliverables, meet key milestones, and handle deliverables
- A minimum of 8 years of experience in technical training development is required.
- A Bachelor or Master of Engineering or Science degree in Computer Science, or a related technical field.
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
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About The Company
Build an intelligent data infrastructure with NetApp that brings it all together — a smarter way to let data thrive. Any application, any data, anywhere.
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