Technical Customer Success Manager

2 Months ago • 5 Years + • Cyber Security

Job Summary

Job Description

As a Technical Customer Success Manager at Zscaler in Hong Kong, you will collaborate with internal and customer-facing teams to drive product adoption and deliver value. You'll build and nurture strategic customer relationships, provide technical guidance on product use, migration, and expansion, and proactively align customer objectives with Zscaler's solutions. Responsibilities include managing customer escalations, ensuring timely resolution and high customer satisfaction, and offering tailored recommendations for continuous improvement. The ideal candidate possesses 5+ years of experience in cloud services, networking, security solutions, and customer-facing roles, with expertise in networking security, troubleshooting, and common tools.
Must have:
  • 5+ years experience in Cloud Services, Networking, Security Solutions
  • Experience in Networking Security (SD-WAN, VPNs, DLP, CASB, SWG)
  • Troubleshooting network and performance issues (Traceroute, Wireshark, SAML)
  • Customer-facing roles (Solution Delivery/Engineering, CSM, TAM)
Good to have:
  • Bachelor's Degree in Engineering, IT, Business
  • AWS, Google Cloud, or Microsoft Azure certifications
  • Industry certifications (ISC, CISSP, GIAC, CCNP, Network+)
Perks:
  • Various health plans
  • Time off plans
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. 

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

At Zscaler, our Customer Success Organization is a global, customer-focused team dedicated to delivering high-impact experiences and identifying innovative solutions. We leverage valuable data and research to provide expert, hands-on support starting from the implementation phase and beyond, ensuring customers achieve their goals and leverage our technology to its fullest potential. Together, we create a customer-centric culture that fosters success, adoption, and continuous growth.

We're looking for an experienced Technical Customer Success Manager to join our Customer Success team in Hong Kong. Reporting to the Senior Manager, Customer Success, you'll be responsible for:

  • Collaborating across internal and customer-facing teams to drive product adoption and deliver value
  • Building and nurturing strategic relationships with customer stakeholders, driving value realization and solution optimization
  • Providing technical guidance and best practices for product use, migration, and expansion, ensuring optimal outcomes
  • Proactively aligning customer objectives with Zscaler’s solutions, offering tailored recommendations for continuous improvement
  • Managing and coordinating customer escalations, such as performance issues or security concerns, ensuring timely resolution and high customer satisfaction

What We're Looking for (Minimum Qualifications)

  • 5+ years of experience in in Cloud Services, Networking, Security Solutions and customer-facing roles (e.g., Solution Delivery/Engineering, Customer Success Management, Technical Account Management)
  • Experience in Networking Security, including secure connectivity (e.g., SD-WAN, VPNs), data protection (e.g., DLP, CASB), and web security (e.g., SWG, MPLS)
  • Experience troubleshooting network and performance issues using common tools (e.g., Traceroute, Wireshark, SAML)

What Will Make You Stand Out (Preferred Qualifications)

  • Bachelor’s Degree in Engineering, Information Technology, Business, or a related field; or equivalent practical experience
  • Certifications from providers such as AWS, Google Cloud, or Microsoft Azure, highlighting cloud infrastructure expertise and strategic guidance capabilities
  • Industry certifications such as ISC, CISSP, GIAC, CCNP, Network+, or equivalent

#LI-Hybrid

#LI-LK2

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Similar Jobs

Microsoft - Senior Software Engineer

Microsoft

(On-Site)
1 Week ago
Fluxon - Staff Software Engineer

Fluxon

Bengaluru, Karnataka, India (Remote)
6 Months ago
The Walt Disney Company - Principal Software Engineer

The Walt Disney Company

Burbank, California, United States (On-Site)
1 Month ago
PwC - IN_Senior Associate_Azure Data Engineer _OneCloud _Advisory _Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
6 Months ago
ByteDance - Senior Technology Internal Auditor (Global Technology Audit)

ByteDance

Singapore (Hybrid)
1 Week ago
Google - Senior Cyber Security Advisor

Google

New York, New York, United States (On-Site)
6 Days ago
Google - Senior Cyber Security Advisor

Google

New York, New York, United States (On-Site)
1 Week ago
ION - Cyber Security Analyst, Italy

ION

Milan, Lombardy, Italy (On-Site)
6 Months ago
Xerox - Sr. Security Engineer, Product Security

Xerox

Bengaluru, Karnataka, India (On-Site)
5 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

The Walt Disney Company - Principal Software Engineer

The Walt Disney Company

San Francisco, California, United States (On-Site)
1 Week ago
Microsoft - Principal Software Engineer - RDMA

Microsoft

Santa Clara, California, United States (On-Site)
1 Day ago
SciPlay - Senior Software Engineer

SciPlay

Cedar Falls, Iowa, United States (Hybrid)
3 Months ago
Microsoft - Research Intern - AI Systems and Architecture

Microsoft

Mountain View, California, United States (On-Site)
3 Days ago
Microsoft - ROP - Cloud Network Engineer

Microsoft

Hyderabad, Telangana, India (On-Site)
5 Days ago
Microsoft - Cloud Network Automation Engineer

Microsoft

(On-Site)
1 Week ago
PwC - ETIC, Cloud Infrastructure - Manager

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
5 Months ago
Microsoft - Senior Cloud Network Engineer

Microsoft

(On-Site)
6 Days ago
Egnyte - Sr DevOps Engineer - Azure

Egnyte

India (Remote)
4 Weeks ago
Luxoft - Orchestrade - Azure infrastructure cloud Senior engineer

Luxoft

Poland, Ohio, United States (Remote)
5 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Hong Kong

The Walt Disney Company - Marketing Manager (China market)

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
The Walt Disney Company - Associate Engineer (Electrical & Mechanical Engineering)

The Walt Disney Company

Hong Kong (On-Site)
1 Week ago
The Walt Disney Company - Industrial Engineer (1 Year Contract)

The Walt Disney Company

Hong Kong (On-Site)
2 Months ago
Immutable - Senior Manager, Customer Operations

Immutable

Hong Kong, Hong Kong (Hybrid)
1 Month ago
OKX - Graduate Hire 2024/25 - Software Engineer

OKX

Hong Kong (On-Site)
6 Months ago
The Walt Disney Company - Project Administrator

The Walt Disney Company

Hong Kong (On-Site)
1 Month ago
ION - Trader Support APAC - 10192

ION

Hong Kong (On-Site)
6 Months ago
The Walt Disney Company - Housekeeping Floor Host - Weekday/Weekend Part Time

The Walt Disney Company

Hong Kong (On-Site)
5 Days ago
NAH.io - Senior Marketing Executive / Marketing Manager

NAH.io

Hong Kong (On-Site)
6 Months ago
Polygon Labs - Business Development Manager (Payments) APAC

Polygon Labs

Hong Kong, Hong Kong (Remote)
4 Weeks ago

Get notifed when new similar jobs are uploaded

Cyber Security Jobs

Universal Music - Application Security Engineer

Universal Music

Santa Monica, California, United States (Remote)
1 Week ago
Google - Security Response Engineer

Google

Sunnyvale, California, United States (On-Site)
4 Days ago
Trend Micro - (Sr.) Backend Engineer

Trend Micro

Taipei City, Taiwan (On-Site)
6 Months ago
ByteDance - Insider Threat Program Manager Lead, Information Security

ByteDance

Singapore (On-Site)
2 Months ago
Inworld AI - IT Security & Compliance Lead

Inworld AI

Mountain View, California, United States (Hybrid)
4 Weeks ago
Google - Software Engineer III, Security/Privacy, Google Cloud Security and Privacy

Google

New York, New York, United States (On-Site)
1 Week ago
ION - Network Security Engineer

ION

Castellazzo Bormida, Piedmont, Italy (Hybrid)
6 Months ago
PwC - Associate - Kolkata Y-14 - Technology Consulting

PwC

Kolkata, West Bengal, India (On-Site)
6 Months ago
Google - Regional Security Architect, Security Operations, Public Sector

Google

Reston, Virginia, United States (On-Site)
6 Days ago
Google - Lead Group Product Manager, Google Cloud Security Operations

Google

New York, New York, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

Axonius gives customers the confidence to control complexity by mitigating threats, navigating risk, automating response actions, and informing business-level strategy. With solutions for both cyber asset attack surface management (CAASM) and SaaS management, Axonius is deployed in minutes and integrates with hundreds of data sources to provide a comprehensive asset inventory, uncover gaps, and automatically validate and enforce policies. Cited as one of the fastest-growing cybersecurity startups, with accolades from CNBC, Forbes, and Fortune, Axonius covers millions of assets, including devices and cloud assets, user accounts, and SaaS applications, for customers around the world. For more, visit Axonius.com.

Virginia, United States (Remote)

Perth, Western Australia, Australia (Remote)

Sahibzada Ajit Singh Nagar, Punjab, India (On-Site)

Hyderabad, Telangana, India (Remote)

North Carolina, United States (Remote)

Tamil Nadu, India (Remote)

Wisconsin, United States (Remote)

United Kingdom (Remote)

View All Jobs

Get notified when new jobs are added by Axinous

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug