Sales & Customer Success
GMT + 2:00 to GMT 0:00
About PostHog
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We're shipping every product that companies need
to run their business from their first day, to the day they IPO, and beyond. The operating system for folks who build software.
We started with open-source product analytics, launched out of Y Combinator's W20 cohort
. We've since shipped more than a dozen products
, including:
, so users can query product and customer data together using custom SQL insights.
, so they can send their data wherever they need with ease.
, an AI-powered analyst that answers product questions, helps users find useful session recordings, and writes custom SQL queries.
Next on the roadmap are CRM, messaging, revenue analytics, and support products. When we say every product that companies need to run their business, we really mean it!
We are:
1. Product-led. More than 100,000 companies have installed PostHog, mostly driven by word-of-mouth. We have intensely strong product-market fit.
. Revenue is growing 10% MoM on average, and we're very efficient. We raise money to push ambition and grow faster, not to keep the lights on.
3. Well-funded. We've raised more than $100m from some of the world's top investors
. We're set up for a long, ambitious journey.
We're focused on building an awesome product for end users, hiring exceptional teammates, shipping fast, and being as weird as possible
.
Things we care about
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. Internally, we share revenue, notes and slides from board meetings, and fundraising plans, so everyone has the context they need to make good decisions.
. Teams are flexible and easy to change when needed.
We want to build a lot of products; we can't do that shipping at a normal pace. We've built the company around small teams – autonomous, highly-efficient groups of cracked engineers
who can outship much larger companies because they own their products end-to-end.
, and we prioritize heads down building time over perfect coordination. This will be the most productive job you've ever had.
with dubious shareholder value. Doing weird stuff is a competitive advantage. And it's fun.
Who we’re looking for
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A customer-obsessed person to take care of a large number of our larger customers. You’ll engage with them regularly to ensure their continued retention and growth.
You'll need to be incredibly helpful, technical enough to help our customers, and solve real problems without asking a sales engineer for help.
No going away and asking an expert by default. You will be the expert!
You’re great at building relationships with customers, understanding their priorities, and ensuring they are set up for success both today and in the long term.
Time zone requirements: You must be located in EMEA for this role.
What you’ll be doing
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You’ll be the face of PostHog for anywhere from 30-60 paying customers in the $10k-$100k ARR range.
Some of these customers will have come through our sales process and be well-known to us, while others will have self-served and never talked to us before!
It’ll be your responsibility to ensure that both types of customers stay with us. This means doing things like:
More broadly, you’ll need to keep an eye product usage and revenue data to ensure that your customers' health doesn’t move into the red, and be proactive in resolving things if it does.
Your aim is to never be surprised when a customer tells us they are leaving. If you want to build automations to help you do your job here, go for it!
This role comprises a base salary component, plus bonus
for hitting/exceeding customer retention targets. The salary in our compensation calculator is your expected base pay for on-target earnings.
What you won’t be doing
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Requirements
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Nice to have
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If you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate!
#LI-DNI
Your team's mission and objectives
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Grow and retain the number of paying customers who fit our Ideal Customer Profile
.
Objective: Build an awesome CS and Onboarding team
Q3 2025 Goals
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Create playbooks for the handbook on:
Interview process
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We do 2-3 short interviews, then pay you to do some real-life (or close to real-life) work.
##### Application (You are here)
Our talent team will review your application
We're looking to see how your skills and experience align with our needs.
##### Culture interview
30-min video call
Our goal is to explore your motivations to join our team, learn why you’d be a great fit, and answer questions about us.
##### Technical interview
45 minutes, varies by role
You'll meet the hiring team who will evaluate skills needed to be successful in your role. No live coding.
##### Founder interview
30 minutes
You have reached the final boss. It's time to chat with James or Tim.
##### PostHog SuperDay
Paid day of work
You’ll meet a few more members of the team and work on an independent project. It's challenging, but most people say it's fun!
##### Offer
Pop the champagne (after you sign)
If everyone is happy, we’ll make you an offer to join us - YAY!
Apply
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Just fill out this painless form and we'll get back to you within a few days. Thanks in advance!
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