Technical Customer Support Specialist

We're looking for a Technical Customer Support Specialist to work with our Google Workspace clients. Your main goal will be to interact with them and help solve their issues and requests through various communication channels, aiming for the best possible customer experience. If you have previous experience in a customer support role, keep on reading

Your responsibilities

• Provide 1st level contact (email, phone and other channels) and convey resolutions to customer issues, and 2nd level where possible according to internal team and company processes
• Regularly update cases in our ticketing system within SLA
• Cooperate on unresolved queries with the next level of support or other departments
• Proactively recommend improvements which will lead to better customer experience or higher team efficiency
• Engage and communicate with our providers (Google)

Your background

• Previous experience in customer-facing role, customer support/service strongly preferred
• Fluent and confident communication skills in both English and Czech/Slovak language
• Basic knowledge of Google Workspace tools, and being an active user
• Exceptional verbal and written communication skills
• Curiosity, accountability, and growth mindset
• Confidence, patience, and empathy when dealing with difficult situations
• Ability to explain and describe procedures and processes

Nice to haves

• Understanding the administration of Google Workspace and email communication
• User knowledge of any CRM system (e.g. HubSpot)
• Experience with following tools: FreshDesk Support Desk, FreshDesk Contact Center, GCP, AWS, Notion

Are you interested? 👀

Don't hesitate to apply right now 🙌 We are looking for a thoughtful professional who enables our mission and supports our culture of freedom and responsibility.

Diversity and equal opportunity are important to us. We are happy about the interest of all candidates and strive to provide feedback as quickly as possible.

Revolgy offerings 💗

• Fully remote setup & flexible remote-first culture
• 5 weeks of paid vacation & sick days
• Budget for your work equipment and energy costs
• Multisport card or FlexiPass
• Company sim card with unlimited data and mobile phone contribution
• Company notebook
• GallupStrengths talent DNA analysis
• Budget for learning
• Paid trainings and certifications
• Support of tech speakers and our own meetups
• Knowledge sharing & educational programs provided by Google, AWS, and other technology partners
• Company events

(The offerings differ based on the type of cooperation and location)

Locations where we can offer employment for this position are Czech Republic, Slovak Republic, Estonia, and UK.

About us

Revolgy is a leading multinational company providing digital transformation services through online collaboration tools and cloud infrastructure operating on Google Cloud Platform and Amazon Web Services. We are a premier partner of Google and Amazon. We serve over 2000 customers around the globe.