Technical Implementation Consultant - Enterprise SaaS Software

Company Overview

At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.

The Team & Role

As a Technical Implementation Consultant – Enterprise SaaS Software, you will play a key role in implementing Zuora Billing and CPQ solutions for enterprise customers. Collaborating closely with Solution Architects, Technical Consultants, customers, and cross-functional teams, you will contribute to solution design, configuration, testing, and deployment, optimizing subscription management and recurring revenue operations.

The Technical Consultant has a high proficiency in translating business problems into solutions, leveraging the out-of-the-box configuration capabilities of Zuora as well as technical solutions based on Zuora APIs, data exports and load, and advanced configuration.

The Technical Consultant manages multiple complex tasks and priorities while maintaining the ability to engage with team members and clients in a professional and timely manner.

This is a location-specific position that requires you to come into the office regularly to be most effective.

Zuora Costa Rica office (Heredia): Multiple office days with some remote flexibility. 

25% travel required for customer on-site engagements in North America and Canada.

Key Responsibilities

• Work with the Solution Architect and other team members to ensure proper application of all phases of the systems development life cycle (SDLC) and that completion dates are met
• Configure Zuora to fulfill customer’s use cases
• Identify areas of complexity, propose technical solutions, and document solutions
• Collaborate on several concurrent projects, which could include coding and design, coordinating new releases, or documenting projects
• Provide the client with the expertise on the Zuora API, integration technical best practices, and data export and load
• Develop and test programs that are easily maintainable.

Your experience

• Have a good understanding of software development concepts and experience with Web technologies like REST  APIs, HTML, HTTP cookies, Javascript, MySQL, and Cloud platforms  (e.g., AWS, Cloudfront)
• Have a good understanding of object-oriented programming concepts.
• Strong analytical skills and a customer-centric mindset.
• Familiarity with APIs (REST, SOAP) for system integrations.
• Familiarity with coding or scripting languages such as Java, JavaScript, Python, or SQL.
• Good communication skills (verbal and written)
• Willingness to learn and work on multiple projects in a dynamic environment.
• Ability to work well with a team of highly talented software professionals in a rapid development environment
• Ability to work effectively within cross-functional teams.
• Experience in an Agile development environment preferred
• Working knowledge of system development life cycle methodologies

Preferred

• Salesforce and APEX development experience is a plus
• Experience with ERP solutions or integrating with ERP systems such as NetSuite/Oracle or SAP is a plus
• Previous consulting experience implementing software solutions is a plus
• Experience in Quote-to-Cash, Order-to-Revenue, Billing, CPQ, finance, or subscription management implementations.
• Experience with CRM (Salesforce, Microsoft Dynamics) and ERP (NetSuite, SAP, Workday) integrations is a plus
• Experience with data migration and system integration strategies.

#ZEOLife at Zuora

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs” are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world. 

As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:

• Competitive compensation, variable bonus and performance reward opportunities, and retirement programs
• Medical, dental and vision insurance
• Generous, flexible time off 
• Paid holidays, “wellness” days and company wide end of year break
• 6 months fully paid parental leave 
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing  

Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.

Location & Work Arrangements

Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.

Our Commitment to an Inclusive Workplace

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.