Technical Lead - Salesforce

Job Description:

Merkle Aotearoa | Auckland | Permanent | Full time | R1093759

• Flexible/Hybrid working environment with optional 2 days WFH
• 5 weeks annual leave (after 2 years of service) plus additional wellness days each year
• Unlimited learning opportunities with our people, platforms and external partnerships
• A collaborative, innovative and supportive local team of Salesforce professionals with Auckland and Wellington offices, and a global talent network.

About us

Merkle Aotearoa, formally Davanti, are a leading Digital Transformation Consulting firm in New Zealand, and are a part of dentsu, Asia Pacific’s largest and most awarded agency network. For Merkle, this means delivering connected experiences for our customer’s customers, led by human centred design principles and actionable data/insights, to implement world class Salesforce solutions and digital transformations.

At Merkle our purpose is to bring our customers closer to their customers, partnering with organisations to accelerate the design and delivery of strategy, and to lift organisational performance. Our focus is to create the conditions for an organisation, and the people within it, to thrive. This means solutions that leverage best practice insights, tailored to client context.

What your role and typical day might look like

As the Salesforce Technical Lead with Merkle, you will play a key role within a blended cross-functional delivery team to support customers in implementing the latest innovations within Salesforce.  This could include requirements gathering, producing detailed solution designs, supporting and mentoring junior team members, and connecting designs with the broader enterprise application architecture.

Fundamentally, the role is about helping clients understand how to derive the most value out of the Salesforce platform, effectively integrate that into the broader ecosystem, and better leverage customers data to drive decision making and improve processes and experiences for their customers.

Responsibilities could include:

• Working within a highly collaborative, cross-functional Merkle/customer blended team to design solutions that fit within the customer environment and support their strategic direction.
• Producing detailed technical requirements and designs, and collaborating with the functional team and other project stakeholders to ensure high quality/high value solutions.
• Working across the full SDLC to develop and deploy quality solutions, including leading or supporting dev ops
• Providing leadership to the delivery team to ensure that the project aligns to Merkle standards for software quality and implementation best practices and methodologies
• Ongoing learning, development and knowledge sharing with the wider team
• Maintaining certifications and up to date with latest Salesforce/Cloud platform innovations
• Assist with client development and presales activity as required

A bit about you:

• At least 2 years as a client-facing Senior Consultant and/or Technical Lead role, delivering Salesforce solutions in a Consulting or Professional Services environment.
• A proven track record delivering multi-Cloud Salesforce solutions including Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and Industry Cloud desirable.
• Sound understanding and development experience using Apex /HTML/JavaScript/CSS. Lightning Web Components highly desirable, Aura also desirable.
• Good understanding of integration/API/ESB development – Rest, Soap, MuleSoft.
• A tertiary qualification in a computer science or information systems highly desirable but not essential. Salesforce certifications will be highly desirable.
• Excellent communication skills to gather requirements, identify root cause problems, and communicate designs clearly with technical and non-technical audiences.
• A natural collaborator, supporting different teams across the practice.
• Experience in pre-sales

Become a champion for meaningful progress:

At Merkle and dentsu Aotearoa, our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds and cultures.

If you want to belong to a one global network where opportunities are limitless, we look forward to having you join us.

Next Steps
Sound exactly like the sort of role for you? Apply now!

Please note, we are not able to sponsor work visas for this position. Only candidates with current/existing work working rights for New Zealand will be considered.

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