Technical Operations Engineer

9 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

Technical Operations Engineer at ION Markets ensures smooth client environments. Requires strong problem-solving, database knowledge, and communication skills. Experience with C++, TCL, and UNIX scripting is a plus.
Must have:
  • Problem Solving
  • Database Technologies
  • Communication Skills
  • Technical Skills
Good to have:
  • C++ Experience
  • TCL Experience
  • UNIX Scripting
  • Network Knowledge
Perks:
  • Global Footprint
  • Career Experience

Job Details

The Role:

The Technical Operations role is the subject matter expert working directly with clients, exchanges and third-party vendors to ensure the smooth running of the ION hosted environments. They work within a global team and are responsible for overseeing and testing the deployment of direct delivered software in addition to providing technical support for these products.

Key Responsibilities

    • Investigates incidents assigned to them by the Service Desk
    • Prioritizes incidents and keep them up to date on the internal incident tracking system.
    • Communicates updates effectively and promptly to the client.
    • Builds up and maintains a knowledge of the software supported, including database structure and configuration files to assist in issue investigation.
    • Oversee and test deployment of direct delivered software
    • Deals with unexpected events or failures which limit clients use of the supported systems
    • Carries out application and capacity system checks, aiming to identify and resolve issues before they impact clients
    • Develops strong working relationships with other departments to assist with the delivery of our service to clients
    • Works closely with 3rd party vendors and exchanges regarding software upgrades and market events
    • Adheres to "best practice" and department procedures for client communications, incident progression and investigation
    • Participates in the team shift patterns and assists with weekend work and out of hours escalation when required

Required Skills, Qualifications and Experience

    • Hold an IT, numerate or business related Degree or equivalent experience
    • Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
    • Good grounding in and desire to develop technical skills in areas such as database technologies and system performance.
    • Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting
    • Ability to troubleshoot and approach problem solving in a logical manner
    • Able to use own initiative, good attention to detail
    • Technical Operations Analysts need to be dynamic, resilient and objective, delivering rapid and accurate solutions to the incidents raised by customers
    • Excellent written and verbal communication skills
    • A confident and professional manner
    • Able to manage own time and a changing workload
    • Co-operative approach to working with team members and other departments
    • Able to view situations from a customer perspective and act accordingly
    • A strong desire to develop a deep understanding of financial markets and business flows and system functionality
    • Working knowledge of networks and network infrastructure is desirable
About us:

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure.

ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe.

Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business.
ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.

Similar Jobs

Patreon - Senior Backend Engineer, Creation

Patreon

New York, New York, United States (Hybrid)
4 Months ago
Reddit - Senior Machine Learning Engineer, Conversion Lift

Reddit

United States (Remote)
2 Months ago
Nice - Specialist Software Engineer (Java, Microservices)

Nice

Pune, Maharashtra, India (On-Site)
3 Weeks ago
Mistral AI - AI Solution Architect

Mistral AI

Singapore (Hybrid)
2 Months ago
ShyftLabs - Senior Data Scientist

ShyftLabs

Noida, Uttar Pradesh, India (On-Site)
1 Month ago
Apple - GNSS Design Verification Engineer

Apple

San Diego, California, United States (On-Site)
2 Months ago
cirrus logic - Sr. Analog Design Engineer

cirrus logic

Austin, Texas, United States (Hybrid)
2 Months ago
Assystems - Hydrology Engineer

Assystems

Bengaluru, Karnataka, India (On-Site)
9 Months ago
Anthology  Inc  - Amazon Connect Technical Engineer

Anthology Inc

Chennai, Tamil Nadu, India (Hybrid)
2 Months ago
Zuru - Computational Mechanics Engineer

Zuru

Modena, Emilia-Romagna, Italy (Hybrid)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Bushiroad - Department Leader/Manager (TCG)

Bushiroad

Singapore, Singapore (On-Site)
4 Months ago
WebFX - Remote Copywriter: Health

WebFX

South Africa (Remote)
9 Months ago
Cause and FX - Senior Compositing Artist

Cause and FX

Auckland, Auckland, New Zealand (Hybrid)
4 Months ago
Nice - SMB Account Executive

Nice

Hoboken, New Jersey, United States (On-Site)
3 Weeks ago
PayPal - Internal Audit Professional Practices Manager

PayPal

Chicago, Illinois, United States (Hybrid)
2 Weeks ago
HappyRobot - Growth Strategist

HappyRobot

Madrid, Community Of Madrid, Spain (Hybrid)
1 Month ago
Scout - Staff Software Engineer, Infotainment (Android Applications & Frameworks)

Scout

Fremont, California, United States (On-Site)
1 Month ago
Zamp - Backend Senior Engineer

Zamp

Bengaluru, Karnataka, India (On-Site)
1 Year ago
Hitachi - D365 F&O Functional SCM Consultant  (Manufacturing)

Hitachi

Pune, Maharashtra, India (On-Site)
9 Months ago
bohemia interactive - Engine Programmer Prague/Brno

bohemia interactive

Prague, Prague, Czechia (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Woking, England, United Kingdom

Cloud Imperium Games - Cinematic Lighting Artist

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
2 Months ago
London stock Exchange - Cyber Threat Intelligence Analyst

London stock Exchange

London, England, United Kingdom (On-Site)
2 Months ago
Cubic corporation - Test Environment Manager

Cubic corporation

Salfords, England, United Kingdom (On-Site)
2 Months ago
Bazaar Voice - Solutions Consultant

Bazaar Voice

London, England, United Kingdom (Hybrid)
2 Weeks ago
Likewize - Ful Stack .Net Developer (Front end focus)

Likewize

Bristol, England, United Kingdom (On-Site)
5 Days ago
The Walt Disney Company - Senior Paint & Roto Artist - ILM London

The Walt Disney Company

London, England, United Kingdom (Hybrid)
6 Days ago
endava - Senior Business Development Manager - Payments

endava

London, England, United Kingdom (On-Site)
1 Month ago
Forescout Technologies  Inc  - Senior Pre-Sales Engineer

Forescout Technologies Inc

London, England, United Kingdom (On-Site)
1 Month ago
Rolls-Royce - Structural Integrity Engineer (FEA) - Submarines

Rolls-Royce

Derby, England, United Kingdom (On-Site)
1 Month ago
Resolver - Account Executive

Resolver

London, England, United Kingdom (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Apple - Silicon Implementation Supplier Excellence Engineering Program Manager

Apple

Cupertino, California, United States (On-Site)
2 Months ago
Scale AI - Engineering Manager, GenAI Applications

Scale AI

London, England, United Kingdom (On-Site)
2 Weeks ago
Toast - Principal Software Engineer - POS Innovation

Toast

Boston, Massachusetts, United States (Hybrid)
3 Weeks ago
Motorola solutions - Software Engineer

Motorola solutions

Edinburgh, Scotland, United Kingdom (Hybrid)
5 Days ago
Fugro - Survey Engineer

Fugro

Navi Mumbai, Maharashtra, India (On-Site)
10 Months ago
Marvell - Analog IC Design Staff Engineer

Marvell

Vancouver, British Columbia, Canada (On-Site)
2 Weeks ago
Aptive - Senior Embedded Software Engineer

Aptive

Monterrey, Nuevo Leon, Mexico (On-Site)
1 Year ago
Tesla - Lead/Manager (Power) Electronic/Electrical Design Engineer

Tesla

Brandenburg, Germany (On-Site)
5 Months ago
Palo Alto Networks - Sr. Technical Support Engineer, Focused Services, XSIAM

Palo Alto Networks

Plano, Texas, United States (On-Site)
1 Month ago
Zeeco, Inc. - Mechanical Engineer

Zeeco, Inc.

Lissone, Lombardy, Italy (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

We’re visionary innovators who are delivering mission-critical trading and workflow automation software to financial institutions, corporations, central banks, and governments. By combining our passion for automation with a strategic view on the industries we serve, we design solutions that improve decision-making, simplify complex processes, and empower people. Simply put, we help our customers do more, faster and better than before. We believe our investments in research and development are shaping the future of automation and enabling our customers to transform their business. And we embrace the power of community, working with each other and with our customers to succeed through a positive culture of continuous improvement.

Mumbai, Maharashtra, India (On-Site)

New York, United States (On-Site)

Jersey City, New Jersey, United States (On-Site)

Budapest, Hungary (On-Site)

Hong Kong (On-Site)

São Paulo, Brazil (On-Site)

Mexico City, Mexico (Hybrid)

Milan, Lombardy, Italy (Hybrid)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Ion

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug