Technical Operations Engineer

Light & Wonder is the global leader in cross-platform games and entertainment. The company brings together 5,000 employees from six continents to connect content between land-based and digital channels with unmatched technology and distribution. Guided by a culture that values daring teamwork and creativity, Light & Wonder builds new worlds of play, developing game experiences loved by players around the globe. The company’s OpenGaming(tm) platform powers the largest digital-gaming network in the industry. Light & Wonder is committed to the highest standards of integrity, from promoting player responsibility to implementing sustainable practices. To learn more, visit lnw.com.

We are looking for a Technical Operations Engineer to join our team. In this role you will work with our customer facing portal product. The portal has a lot of integrations to game and payment systems as well as our own backend account system. We have an advanced ecosystem of products handling player data, transactions and third party integrations for gaming operators around the world.

As a Senior Technical Operations Engineer you will be responsible for ensuring that our customer-facing applications are supported, maintained and installed correctly. The role involves both support work as well as working on new customer implementation projects.  You will be focusing on technology and software and handle incoming incidents, change requests, problems and in-depth root cause analyses. You will also be working closely with the product and development teams to ensure we get the most out of the software. Your responsibilities also include:

• Software deployments using Ansible
• Ensure Incidents assigned to the team are being managed within agreed SLAs
• Triage, troubleshoot and resolve issues with system availability, latency or performance.
• Setup and maintain monitoring of systems and ensure alarms are documented in up to date Knowledge Base Articles.
• Create and maintain Runbooks used by the team

You will work in a geographically distributed team of experienced colleagues that all work with the same systems and product. It is a fast-paced environment where each team member play a central role for the business.

• We are looking for a person who has previous experience of working in a Systems Administration, SRE or DevOps role with an application focus.
• Strong background in Linux and automated deployments using tools like Ansible.
• We believe that you love troubleshooting and get excited when you need to investigate problems or learn new features.
• You are a flexible team player with strong problem-solving skills, have a passion for business and the ability to communicate with different stakeholders within the organisation.
• As a person you are curious and always want to improve yourself as well as the team.
• We also believe you have experience of working with ITIL processes and knowledge about industry leading public IaaS solutions such as AWS.

Light & Wonder leads the global gaming market, providing innovative software that powers the world’s most successful operators and online gaming providers.

We pride ourselves on product innovation and technical excellence and are constantly adding new applications and new functionality to our product suite, used by billions of end users. 

Want to be part of our story?

We are a group of distributed multidisciplinary engineers, passionate about casino gaming, focused on a few highly scalable distributed platforms on a hybrid technology stack running in public and private clouds.

The teams are small and move fast -- all members are expected to be able to achieve maximum results with minimal direction.  

Why would you enjoy working with us at Light & Wonder?

• Competitive benefits, an open and supportive environment as well as a modern and exciting workplace.

• The opportunity to interact with global teams on a regular basis and the possibility to switch teams and projects as you and our business continues to develop and grow.

• Exciting projects with opportunities for creating positive change to our game engineering ecosystem.

And if that is not enough; you will get to enjoy a stunning work location and flexible working whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.

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