Technical Product Manager

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Job Description:

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

The Role

Xoom is PayPal’s international cross border money transfer service. Our goal is to enable the next generation of safe and secure global money movement. Xoom’s services provide a low cost and vital resource for people needing to assist their loved ones by sending money abroad, with services extending to over 160 destination countries and regions.

As a Xoom Product Manager, you will have a significant impact on PayPal’s ability to share our core mission and value propositions to consumers. You will play a crucial role in improving and expanding our money transfer services. You will work closely with other product managers, engineers, designers, and stakeholders to develop and deliver features that enhance the send money experience. This is an excellent opportunity for someone looking to grow their career in product management within a dynamic and innovative environment.

What You’ll Do

As a Xoom Product Manager, you will:

• End-to-End Product Management: Lead the full lifecycle of remittance features, from ideation and requirement definition to design, development, and launch. Ensure seamless execution and alignment with project goals.

• Feature Prioritization: Prioritize product features and enhancements based on user feedback, market research, and business impact. Align the product roadmap with overall business objectives and customer needs.

• Cross-Functional Collaboration: Work closely with engineering, design, and UX teams to ensure timely and high-quality delivery of product features. Facilitate effective collaboration to address challenges and achieve project goals.

• Stakeholder Engagement: Collaborate with senior leaders and stakeholders to build consensus and align cross-functional teams around product goals and strategies, ensuring successful project outcomes.

• Data-Driven Development: Utilize data-driven insights to ideate, build, deploy, and analyze features related to the remittance sending experience. Leverage data to inform product decisions and improvements.

• Performance Tracking: Define, track, and monitor key performance indicators (KPIs) for remittance initiatives. Use these metrics to evaluate success, guide decision-making, and drive performance improvements.

• Issue Resolution: Diagnose and address performance issues related to the sending experience. Implement solutions to resolve problems and enhance the overall user experience.

• Continuous Improvement: Drive product enhancements through user testing, A/B testing, and feedback mechanisms. Use insights to iterate on features and continuously improve the remittance experience for users.

About You

• Education: Bachelor’s degree in Business, Engineering, Computer Science, or a related field. An MBA or related advanced degree is a plus.

• Experience: 1-3 years of experience in product management, product development, or a related role. Experience in the financial services or fintech industry is a plus.

• Skills: Strong analytical and problem-solving skills with the ability to interpret data and translate it into actionable insights. Excellent communication and interpersonal skills with the ability to work collaboratively in a cross-functional team environment.

• Technical Knowledge: Basic understanding of product development processes, user experience design principles, and Agile methodologies. Familiarity with data analysis tools and techniques is a plus.

• Attention to Detail: Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively.

• Leadership: Strongly resonate and aim to manifest our company-wide leadership principles in all work and interactions: Work Customer Back, Win Together, and Put People First

Language requirement:  

• Proficient (B2: Upper-Intermediate) in both written and spoken English.  

• We kindly request that your resume be submitted in English, preferably.  

Workplace Model:   

• Hybrid (in-office three days a week).  

Additional Job Description:

Subsidiary:

Travel Percent:

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.