Technical Product Support Specialist I (API Support)
Job Description
- Sabre domain knowledge
- Good writing skills for technical documents and user guides
- Knowledge of web development/online programming languages
- Domain knowledge in travel distribution/agency operations
- Advanced expertise in XML, SOAP, REST, or HTML
- Excellent written and verbal communication skills
- Proficient fluency in written and spoken English
- Ability to learn and share knowledge quickly
- Attention to detail and multi-tasking ability
- Ability to work in a team environment
- Year-End-Break: additional fully paid days off during the last week of the year
- Floating Holidays: up to 2 additional days of paid time-off
- Paid parental leave: up to 12 weeks off with pay
- Paid volunteer time: up to 4 days annually
- My Benefit platform/Multisport card
- Tax deduction
- Employee Capital Plans
- Baby Bonus: one-time allowance on childbirth or adoption
- Say Thanks program: collect points for gifts and services
- Luxmed VIP medical coverage
- Foreign travel insurance
- Employee Assistance Program
- Mindfulness & meditation apps
- Life insurance
- English & Polish lessons
- Professional development (Udemy, Sabre live learning)
- GCP learning and certification
- Certification and tuition reimbursement
- Our Communities: join knowledge sharing groups
- Car and bike parking including electric scooter charging station
- Fun & Relax zone in modern office
- No dress code
- Innovation Lab access
- Attractive Referral Bonus: earn $2500 USD for every hired referral
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.
Simply put, we connect people with moments that matter.
Technical Product Support Specialist I –API
Under general supervision,
Responsible for providing advanced support, complex issue handling, and in-depth customer management for Sabre's online customer segment.
Works with developers who are building new applications that consume Sabre APIs, customer representatives, and internal Sabre employees as well as part of ongoing efforts to improve service, support, and strategic initiatives.
Serves as the first point of contact for online customers regarding the integration of Sabre APIs and Sabre-provided tools used in the integration and deployment of their online site.
This process involves developing testing clients, validating XML files and schemas, and reproducing customer's scenarios in order to debug and/or find possible system bugs.
Investigates the causes of non-conforming SOAP & REST APIs and trains users to implement solutions.
Involved in customer projects.
Core Skills
Desire to work in a strategic problem-solving and customer management role
Excellent communication skills (written and verbal)
Proficient fluency in written and spoken English is required.
Ability to learn and share knowledge easily over a short period of time.
Attention to detail and ability to multi-task
Ability to work in a team environment
Technical Skills
Advanced expertise in technical languages such as XML, SOAP, REST, or HTML.
Sabre domain knowledge is a plus.
Good writing skills, produces technical documents and user guides.
Ideal candidate background
Students or fresh graduates in Computer Science, Engineering, or a related subject.
Knowledge of web development/online programming languages.
Domain knowledge in travel distribution/agency operations would be advantageous but not essential. This position requires availability to work on weekends and holidays.
Benefits:
Work arrangement
3 chosen days from the office in a week
Paid time off
Year-End-Break: enjoy additional fully paid days off during the last week of the year
Floating Holidays: use additional up to 2 days of paid time-off benefit
Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.
Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice
Your money
My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card
Tax deduction: take the opportunity to claim deductible costs, reducing your income tax
Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury
Baby Bonus: benefit from one-time allowance on childbirth or adoption
Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services
Health and wellness
Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services
Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package
Employee Assistance Program: find help in free, confidential program with a certified counselor
Mindfulness & meditation apps: take care of your mental and physical health with free access to Headspace, Burn Along, Sanvello which will help you manage stress, exercise, sleep and more
Life insurance: sign up for free, high coverage life insurance program
Career development
English & Polish lessons: improve your language skills during lessons led by native speakers
Professional development: enjoy access to Udemy learning platform as well as join Sabre live learning sessions
GCP learning and certification: learn and get certified during instructor-led training, online learning with Coursera, and test sandbox environments with QwikLabs
Certification and tuition reimbursement
Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)
And more
Car and bike parking including electric scooter charging station: use them free of charge
Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well
No dress code
Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more
Attractive Referral Bonus: earn $2500 USD for every hired referral
Skills: API, Automation Technology, Customer Technical Support, Technical Product Support, Technical Support
We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as we progress your application.
Please note that only candidates who meet the minimum requirements will proceed in the selection process.
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