Technical Program Manager II

As a Technical Program Manager II, you will own partner closely with finance and business stakeholders to understand their business needs, translate those needs into technical requirements, and collaborate with our engineering team to deliver solutions that help our users make data-driven business decisions in support of the Microsoft Customer And Partner Solutions (MCAPS) Finance team.

This Technical Program Manager II role will accelerate your career growth by enabling you to develop deep technical skills in program management and leading-edge BI technologies, to hone your business and financial acumen, and to become adept at solving tough problems like meeting customer needs while addressing engineering priorities like long-term sustainability of the systems we build.  

Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is centered on embracing a growth mindset and encouraging teams and leaders. Join us and help shape the future of the world.  

• Creates relationships to drive orchestration and integration efforts for the development and implementation process of multiple feature areas (e.g., product, services) for large and complex cross functional projects with internal teams and external partners. Collaborates and coordinates across organizations to ensure alignment on product management and release, including tradeoffs, adjustments, and improvements as feasible.  

• Defines the program(s) goals and prioritization for the multiple feature areas they own. Translates the needs of the organization and other teams into program goals and prioritized deliverables based on data-focused analysis. Engages in active risk management (proactive and reactive) to identify risks and propose mitigations for risks using data (e.g., telemetry, usage, net satisfaction, customer satisfaction). 

• Partners with the finance and engineering teams to contribute, prioritize, and deliver on the roadmap for multiple feature areas. Understands the value proposition for the multiple feature areas and answers technical questions on the multiple feature areas they own.  

• Collaborates with others to track, coordinate, and communicate end-to-end project schedules (e.g., epics, sprint/semester plans, milestones, timelines, releases) for multiple feature areas. Works with others to establish and monitor processes, and helps hold stakeholders accountable for following the established schedule and processes. Helps track and manage dependencies to enable cohesive, connected user scenarios, and to identify potential risk areas and escalate appropriately. Makes adjustments or course corrections when projects are not aligned to schedules or goals. 

• Validates use-case and scenario outcomes, and performance targets that are being achieved. Drives continuous quality improvements of the delivery. Writes readable and extensible test cases from scratch to test code and improve quality. 

• Acts as a technical advisor to educate and evangelize the group of feature/feature areas (e.g., product, service) they work on with customers via meetings, presentations, and other forums. Participates in direct customer (internal and/or external) engagements to solicit feedback and understand their experiences with the group of features/feature areas (e.g., product, service).