Technical Project Manager, Service Delivery

2 Months ago • 5 Years + • Project Management

Job Summary

Job Description

Kaizen Gaming, powering Betano, is a leading GameTech company operating in 19 markets, utilizing cutting-edge technology to provide the best experience to millions of customers. This role is for a Technical Project & Partner Manager, Service Delivery, who will be the primary contact for key partners. Responsibilities include overseeing technology projects from initiation to completion, ensuring timely delivery within budget and to specifications. The role also involves managing relationships with external development vendors, ensuring high-quality service delivery, optimizing performance, and mitigating risks. The ideal candidate is a strategic thinker with excellent communication, proven project and vendor management skills, and a passion for the online gaming industry.
Must have:
  • Proven experience in IT project management (5+ years)
  • Demonstrated experience in vendor management (3+ years)
  • Technical proficiency in IT areas
  • Strong leadership, communication, and interpersonal skills
  • Excellent analytical, problem-solving, and decision-making abilities
  • Ability to manage multiple projects and priorities
  • Strong negotiation and contract management skills
  • Ability to build relationships with stakeholders and vendors
  • Knowledge of IT procurement processes
  • Bachelor's degree in a related field
Good to have:
  • PMP or other relevant project management certification
Perks:
  • Refer a Friend Reward of 1000 EUR

Job Details

We are Kaizen Gaming

Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.

We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. 

Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?

Let’s start with the role

We are seeking a highly motivated and experienced Technical Project & Partner Manager to join our dynamic team. This role is perfect for a professional who excels at managing relationships with external development vendors and possesses a deep understanding of the technical project lifecycle within the iGaming industry. You will be the primary point of contact for our key partners, responsible for overseeing technology projects from initiation to completion, ensuring they are delivered on time, within budget, and to the required specifications. In addition, you will manage relationships with external vendors, ensuring the delivery of high-quality services and products, optimizing vendor performance, and mitigating associated risks. The ideal candidate will be a strategic thinker with excellent communication skills, a proven track record in project and vendor management, and a passion for the online gaming world.

As a  Technical Project & Partner manager, Service Delivery, you will:

Vendor Management:
  • Identify, evaluate, and select suitable vendors for IT projects and services.
  • Negotiate contracts, service level agreements (SLAs), and pricing with vendors.
  • Manage vendor relationships, ensuring clear communication, collaboration, and alignment with project goals.
  • Monitor vendor performance against contractual obligations and SLAs.
  • Evaluate vendor performance, identify areas for improvement, and address any performance issues.
  • Manage vendor contracts, ensuring compliance with terms and conditions.
  • Mitigate risks associated with vendor relationships.
  • Ensure delivery of required services or products within budget and timelines.
Project Management:
  • Define project scope, objectives, and deliverables in collaboration with stakeholders.
  • Develop and manage detailed project plans, including timelines, budgets, and resource allocation.
  • Lead and manage project teams, ensuring effective communication, collaboration, and performance.
  • Monitor project progress, identify and resolve issues, perform escalations when necessary  and track key performance indicators (KPIs).
  • Ensure projects adhere to project management methodologies and best practices.
  • Evaluate new technologies and make recommendations for their use in projects.
Leadership Responsibilities:
  • May be responsible for managing a team of project coordinators, technical staff, or vendor management specialists.
  • Provide leadership, guidance, and mentorship to team members.
  • Set performance expectations, conduct performance reviews, and support employee development.
  • Foster a collaborative and results-oriented team environment.
  • Manage team budgets and resources.

What you will bring

  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
  • Proven experience (typically 5+ years) in IT project management, with a strong understanding of project management methodologies (e.g., Agile, Waterfall).
  • Demonstrated experience (typically 3+ years) in vendor management, including vendor selection, contract negotiation, and performance management.
  • Technical proficiency in relevant IT areas, such as software development, infrastructure, or systems integration.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Ability to manage multiple projects and priorities simultaneously.
  • Strong negotiation and contract management skills.
  • Ability to build and maintain effective relationships with internal stakeholders and external vendors.
  • Knowledge of IT procurement processes and best practices.
  • PMP or other relevant project management certification is a plus.

Submit a Referral

You can upload the profile of a candidate you know and believe would be a good fit for the role and Kaizen and receive the "Refer a Friend" Reward of 1000 EUR. 

For more information you may contact Kalliopi Makrozonari from the Talent Acquisition team.

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About The Company

Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. 


We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. 


Why work with us


💻Tech the Ride | Our Adventure

We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no

limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment.


😎Pick #oneteam | Our Culture

We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as

#oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done.


☝ Level up | Our Growth

We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach.


Press Play on Potential!

Join our #oneteam

Philippines (On-Site)

Peru (On-Site)

Ontario, Canada (On-Site)

Brazil (On-Site)

Brazil (On-Site)

Colombia (On-Site)

Chile (On-Site)

Ghana (On-Site)

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