Technical Services Manager – Data

About Playtech

Founded in 1999, the company has a premium listing on the Main Market of the London Stock Exchange and is focused on regulated and regulating markets across its B2B and B2C businesses. Both divisions leverage Playtech’s proprietary technology to deliver innovative products and services to ensure a safe, engaging and entertaining betting and gaming experience.

Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including, casino, live casino, sports betting, bingo and poker. Read more about who we are and what we do here: www.playtech.com & www.playtechpeople.com

Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices.

Ready to level up your career?

Playtech’s land-based gaming unit is looking for a talented Technical Services Manager with expertise in data engineering. You will be leading a product support team, delivering and supporting a suite of modern applications for our customers globally.  The data specialism focusses on supporting the data layers (including OLTP databases, OLAP databases, data warehouses) used by our customers as part of the Neon Casino Management System.

Your influential mission. You will…

• Lead the data support function for Playtech Neon, leading on all data migrations, installations, maintenance and support of the Neon Casino Management Systems data solutions globally
• Implement and maintain implementation and support strategies and policies for our data solutions
• Provide input and feedback to the development function to drive continual improvement of the solution
• Line management and mentoring responsibilities for 1 team member
• Identify, analyse, and resolve data-related issues to improve data reliability and maintain data integrity for a large global customer base
• Plan and execute data migrations between disparate systems
• Install, upgrade, and maintain applications, services, and databases
• Ensure data security and compliance with industry regulations and best practices
• Proactively identify opportunities for data architecture improvements and implement changes to optimize system performance and scalability
• Stay up to date with the latest data engineering trends, technologies, and best practices to ensure that our data infrastructure remains cutting-edge and efficient.
• Mentor and provide guidance to junior data team members, fostering a culture of continuous learning and improvement.

Components for success. You…

• Have 5+ years of experience supporting complex data-driven business applications
• Have excellent knowledge supporting Microsoft SQL Server 2016+ database deployments, including knowledge of installation, querying (T-SQL), stored procedures, SQL Agent, data manipulation, replication, and maintenance tasks (backup, restore, etc.).
• Experience with SQL Server Analysis Services (SSAS), SQL Server Integration Services (SSIS), and SQL Server Reporting Services (SSRS)Have experience with query optimization and data analysis using Excel.
• Have experience with data-quality monitoring and database performance monitoring and optimization.
• Possess high problem-solving and analytical skills, with a keen attention to detail.
• Are someone who works well with other people and is committed to the cause

You’ll get extra points for…

• Experience in the gaming industry
• Have good knowledge of Windows Server 2016+ and PowerShell
• Experience with PowerBI
• Knowledge of data warehouse modelling (e.g. Kimball, star schema etc.)
• Experience with Microsoft Azure, Amazon Web Services or Google Cloud Platform
• Having experience with source code control and Agile workflows.
• Your excellent spoken and written communication skills in English, allowing you to deliver complex information clearly to your colleagues.
• Foreign languages particularly French or Spanish

Thrive in a culture that values…

• Empowerment, support, and mentoring.
• Constant learning and development opportunities.
• An active lifestyle and mental well-being.
• Fun company events.

HOW TO APPLY?

In addition to your CV, please add a brief motivation letter covering your goals, your current experience as a Technical Services Manager (Data) in your industry, etc. You can write it in the comment section at the end of the application page (under "your message to the hiring manager").

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.