Technical Solutions Consultant III
Job Description
- Master's degree in related field
- Google Ads experience
- Experience in technical product support or cloud support
- Business analysis experience
- Experience presenting technical concepts to non-technical audiences
- 3+ years experience in system design or programming
- 3+ years in technical troubleshooting and partner management
- Troubleshooting complex technical issues
- Develop tools and automation for debugging
- Excellent communication and collaboration skills
- Bonus
- Equity
- Benefits
Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 3 years of experience in either system design or in one programming language (Java, C++, Python, etc.).
- 3 years of experience in technical troubleshooting, and managing internal/external partners or customers.
Preferred qualifications:
- Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
- Experience using Google Ads or other online advertising solutions and the media/tech landscape.
- Experience working in technical product support, cloud support, quality engineering, or site reliability engineering.
- Experience in a customer-facing role translating technical concepts and solutions to non-technical and executive audiences.
- Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
- Ability to work well in a fluid environment to solve problems and think critically.
About the job
In this role, you will understand the technical complexities of online advertising, particularly Google Ads, and also possess a passion for helping customers succeed. You will be at the forefront of solving the most challenging issues, acting as a technical consultant and trusted advisor for Google Ads customers. You will leverage your troubleshooting skills to identify root causes, develop troubleshooting tools and solutions, and communicate effectively with audiences, from engineers to executives. You will also improve our products and processes by identifying trends and advocating for customer needs. You will own the customer experience and drive positive change in the evolving Ads ecosystem.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our .
The US base salary range for this full-time position is $123,000-$176,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Prioritize and deliver outstanding customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies and partners.
- Learn our AI powered Ads products like DV360, our Ads platforms.
- Troubleshoot complex technical product issues and apply product expertise to solve technical customer issues and escalations.
- Develop tools and automation for better diagnostics/data fixes and debugging, either separately or in partnership with Product Engineering teams. Plan for customers, root cause resolution via knowledge management, operational improvements, account reviews, and product adoption.
- Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering and Business Solutions teams. Partner with our Sales and other cross-functional partners as applicable to own and continuously improve the journey of all clients.
