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Technical Solutions Engineer, Apigee

Technical Solutions Engineer, Apigee

1 Month ago • 2-4 Years • DevOps • Undisclosed

About the job

12 skills required for this role

Add these skills to join the top 1% applicants for this job

java

shell

javascript

cpp

kubernetes

python

google-cloud-platform

scalability

-sap

oracle

networking

cross-functional

Job Description

The Technical Solutions Engineer, Apigee at Google Cloud Platform will manage customer issues, diagnose problems, and implement new investigation tools to improve productivity. They'll develop expertise in Google's product technology, troubleshooting issues, identifying root causes, and building diagnostic tools. The role involves acting as a consultant, advising internal stakeholders and resolving technical deployment obstacles. This position requires understanding customer needs, advocating for improvements, and collaborating with product and engineering teams. Working as part of a global team providing 24/7 support may involve non-standard hours. Responsibilities include effective problem management, knowledge development of Google's products, acting as a technical consultant, advocating for customer needs, and collaborating with cross-functional teams.

Must have:

Bachelor's degree in STEM or equivalent experience
2+ years coding experience (Java, C++, Python, etc.)
2+ years troubleshooting and customer advocacy
Apigee experience
Problem diagnosis and resolution
Collaboration with cross-functional teams

Good to have:

2+ years experience with Web Tech, Data/Big Data, etc.
Technical consulting experience with large enterprise customers
Cloud computing experience
Experience with Kubernetes, Oracle, SAP

Minimum qualifications:

Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
2 years of experience coding in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design.
2 years of experience troubleshooting and advocating for customers needs, and triaging technical issues (e.g., hardware, software, application, operational, process).

Preferred qualifications:

2 years of experience with two or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
2 years of experience in technical consulting in supporting large enterprise customers with high service-level objective and service-level agreement requirements
Experience with cloud computing (i.e., certifications, internships, coursework, etc.).

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Manage the customer’s problems through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
Develop knowledge of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
Understand customer issues and advocate for their needs with cross-functional teams including product and engineering teams to find ways to improve the product, and drive quality production.
Work as part of a team of Engineers/Consultants that globally ensure 24 hour customer support. This will include a need to sometimes work non-standard work hours or shifts.

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About The Company

Google

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A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.