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Technical Support 3

Michigan, United States (On-site)

Technical Support 3

11 Hours ago • 3 Years + • Administrative

About the job

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Job Description

Apexon seeks a Technical Support 3 professional to provide expert-level support in diagnosing, implementing, maintaining, and administering IT systems and networks. Responsibilities include diagnosing and resolving complex hardware and software issues (40%), leading teams in IT system planning and implementation and developing operational procedures (35%), administering server environments and managing network infrastructure (15%), and enforcing security standards and pursuing continuous technical training (10%). This role requires hands-on technical expertise, leadership, and strong communication skills for collaboration with users, management, and vendors.

Must have:

Diagnose and resolve complex IT issues
Lead technical teams
Administer server environments
Enforce security standards
3+ years IT and customer service experience
Bachelor's degree in related field

Perks:

Health Insurance with Dental & Vision
401K Plan
Life Insurance, STD & LTD
Paid Vacations & Holidays
Paid Parental Leave
FSA Dependent & Limited Purpose care
Learning & Development

Description

Position at Apexon

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients’ toughest technology problems, and a commitment to continuous improvement.

Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.

We enable #HumanFirstDIGITAL

Role Description: We are seeking a Technical Support 3 professional to provide expert-level support in diagnosing, implementing, maintaining, and administering IT systems and networks. This role requires hands-on technical expertise and leadership, ensuring optimal performance and security of IT resources.

You’ll be responsible for (Responsibilities):

Technical Support & Problem Resolution (40%):
Diagnose and resolve complex hardware and software issues using advanced tools and elevated privileges.
Leadership & Oversight (35%):
Lead teams in the planning and implementation of IT systems and networks. Develop operational procedures for IT support teams.
Systems Maintenance & Administration (15%):
Administer and maintain server environments and manage network infrastructure.
Additional Responsibilities (10%):
Enforce security standards, provide virus/spyware remediation, and pursue continuous technical training.

Qualifications:

- Bachelor’s degree in Computer Science, Information Technology, or related field.
- Minimum of 3 years of IT experience and 3+ years of customer service experience.
- Strong leadership skills with the ability to manage technical teams and ensure compliance with security standards.
- Proficiency in both on-site and remote IT support.
- Strong communication skills for collaboration with users, management, and vendors.

You’ll have (Qualification & Experience):

Bachelor's Degree in related field is required.

Don’t worry if you don’t check all the boxes; we’d still love to hear from you.

Our Commitment to Diversity & Inclusion:

Did you know that Apexon has been Certified™ by Great Place To Work®, the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.

Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)

Our Perks and Benefits:

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones.

As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.

We also offer: