Job Summary

Job Description

As a Technical Support Engineer covering Asian time zones, you'll be the first point of contact for clients, resolving technical issues via Skype, JIRA, and email. Responsibilities include providing excellent customer service, adhering to SLAs, logging inquiries, escalating issues, analyzing product malfunctions, assisting users with features, gathering feedback, and collaborating with internal teams. Experience in customer support and using help desk software is required. Fluency in English is essential, with additional languages a plus. The role is full-time, fully remote, and offered as a freelance/independent contractor position.

Must have:

Excellent customer service
Help desk software expertise
Fluent English
Problem-solving skills
Issue resolution and escalation

Good to have:

Gambling industry familiarity
Additional languages

Perks:

100% remote-first
Competitive package
Dog-friendly offices
Family-friendly policies
Career growth
Zestful environment
Knowledge sharing
Company social events

4 skills required

4 skills required for this role

Add these skills to join the top 1% applicants for this job

jira

communication

innovation

problem-solving

Job Details

About the role

As a Technical Support Specialist covering Asian time zones, you will be the first point of contact for clients, ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products, troubleshooting challenges, and collaborating with internal teams to improve the customer experience.

Responsibilities

Provide the highest level of customer service to our customers in the Asian region via Skype, JIRA Service Desk and Mail, while adhering to our strict SLAs for response and restoration times
Log inquiries of customers and escalate accordingly
Analyze and report product malfunctions
Identify customer needs and assist with using specific features
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with Stakeholders

Requirements

Experience as a Customer Support Specialist or similar CS role
Experience using help desk software and remote support tools
Fluent English is a must, additional languages are a plus
Excellent communication and problem-solving skills
Patience and professionalism when handling tough cases

Nice to have

Familiarity with gambling industry is a plus

Good to know

This is a full-time, fully remote, freelance/independent contractor position
Please make sure to submit your CV English in order to be considered

Why Work for Booming Games

Founder led. Impact driven. Employee centric.
At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!

Our perks

We’re a 100% remote-first company, offering a best-in-class remote experience
Competitive package
Dog-friendly offices in Berlin and Malta
Family-friendly policies
Career growth opportunities
Zestful working environment
Knowledge sharing opportunities
Dynamic culture surrounded by industry experts
Company social events for team bonding

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HR Team

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About us

BOOMING GAMES has evolved from a shared vision into a leading slot provider, delivering exhilarating mobile and web-based games. Our drive for innovation shapes an extraordinary gaming experience featuring top-notch gameplay, stunning graphics, and a steadfast commitment to fair and responsible gaming. Join us on this thrilling adventure, where each game we create is not just a product but a captivating journey blending cutting-edge technology with boundless excitement.