Technical Support Engineer (Asian timezone)
Job Summary
Job Description
- Customer support experience
- Help desk software proficiency
- Fluent English
- Problem-solving skills
- Adherence to SLAs
- Gambling industry familiarity
- Additional languages
- 100% Remote-first company
- Competitive package
- Dog-friendly offices
- Family-friendly policies
- Career growth opportunities
- Zestful working environment
- Knowledge sharing
- Company social events
3 skills required
Job Details
About the role
As a Technical Support Specialist covering Asian time zones, you will be the first point of contact for clients, ensuring timely and effective resolution of technical issues. Your role will involve guiding users on our products, troubleshooting challenges, and collaborating with internal teams to improve the customer experience.
Responsibilities
- Provide the highest level of customer service to our customers in the Asian region via Skype, JIRA Service Desk and Mail, while adhering to our strict SLAs for response and restoration times
- Log inquiries of customers and escalate accordingly
- Analyze and report product malfunctions
- Identify customer needs and assist with using specific features
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with Stakeholders
Requirements
- Experience as a Customer Support Specialist or similar CS role
- Experience using help desk software and remote support tools
- Fluent English is a must, additional languages are a plus
- Excellent communication and problem-solving skills
- Patience and professionalism when handling tough cases
Nice to have
- Familiarity with gambling industry is a plus
Good to know
- This is a full-time, fully remote, freelance/independent contractor position
- Please make sure to submit your CV English in order to be considered
Why Work for Booming Games
Founder led. Impact driven. Employee centric.
At Booming Games, we're reshaping the iGaming world with our remote-first approach. Our rhythm? Thrilling slot games with captivating features and stunning designs released every two weeks - no exceptions! Here, it's all about co-ownership and real growth. Dive into a diverse team where your input powers every game we craft!
Our perks
- We’re a 100% remote-first company, offering a best-in-class remote experience
- Competitive package
- Dog-friendly offices in Berlin and Malta
- Family-friendly policies
- Career growth opportunities
- Zestful working environment
- Knowledge sharing opportunities
- Dynamic culture surrounded by industry experts
- Company social events for team bonding
Contact
HR Team
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About The Company
We deliver high-end, next-level gaming to the slots market. Offering an established portfolio that encompasses uniquely themed games, innovative features and volatilities to satisfy every spectrum of the player market. We utilise the knowledge of seasoned experts, who apply their years of expertise in the industry to craft games to the highest of standards, harnessing proven formulas for success, combined with the latest developments in the gaming industry.
From uniquely novel configurations and interfaces, to highly entertaining themes and characters, our ever-growing catalogue consists of over 150 games, all of which are crafted to be fun, engaging, and will keep your players coming back for more.
Find out more at booming-games.com
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