Technical Support Engineer

2 Months ago • 3 Years + • Software Development & Engineering

Job Summary

Job Description

The Technical Support Engineer is passionate about technology and customers. They provide clear direction to help customers integrate, deploy, and maintain the CrowdStrike service. They take ownership of customer issues, troubleshoot, identify root causes, and resolve or escalate them. They also collect information and document bugs and create troubleshooting documentation. The engineer is expected to identify and escalate priority issues that need immediate attention. They must meet or exceed customer expectations on response quality, timeliness of responses, and overall customer experience. They are expected to work independently and as part of a team to solve complex customer issues.
Must have:
  • 3+ years of customer support/technical support experience
  • Knowledge of the Windows environment and troubleshooting
  • Passion for solving customer issues
  • Ability to learn new technologies quickly
  • Excellent communication skills
  • Outstanding analytical and organizational abilities
  • Ability to remain calm in tough situations
Good to have:
  • Experience supporting Kernel level security solutions
  • Experience supporting hybrid environments
  • Experience supporting security applications like AV, VPN, Firewall, proxy
  • Linux troubleshooting experience
  • Experience with Splunk
  • Experience with troubleshooting Windows and Mac
Perks:
  • Remote-friendly and flexible work culture
  • Market leader in compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Competitive vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities
  • Employee Resource Groups and volunteer opportunities
  • Vibrant office culture with world class amenities
  • Great Place to Work Certified™ across the globe

Job Details

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
The Ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the CrowdStrike service.

What You'll Do:

  • You will take ownership of customer issues, including;  initial troubleshooting, identification of root cause and issue resolution or escalation, identify and escalate priority issues that need immediate attention

  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience

  • Serve as internal and external point of contact on customer escalations and ensure customer issues are being resolved as expediently as possible

  • You will collect information and document bugs with Sr. TSE and/or Engineering for product issues that are impacting customers

  • Create the process or troubleshooting documentation in the support of knowledge base.

  • We believe in pushing creative thinking beyond the boundaries of existing industry standard practices to come up with process improvements and new ways to delight customers

What You'll Need:

  • 3+ years of customer support, technical support, system administration or related customer facing role

  • Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues

  • Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment

  • Ability to learn new technologies quickly

  • Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)

  • Ability to work independently with little direct supervision and as a part of a team.

  • Outstanding analytical and organizational abilities

  • Ability to remain calm, composed and articulate when dealing with tough customer situations

Bonus Points:

  • Experience supporting Kernel level security solutions

  • Experience supporting hybrid environments

  • Experience supporting security applications such as AV, VPN, Firewall, proxy

  • Linux troubleshooting experience a plus

  • Experience with Splunk

  • Experience with troubleshooting Windows and Mac

#LI-Remote

#LI-RL1

Benefits of Working at CrowdStrike:

  • Remote-friendly and flexible work culture

  • Market leader in compensation and equity awards

  • Comprehensive physical and mental wellness programs

  • Competitive vacation and holidays for recharge

  • Paid parental and adoption leaves

  • Professional development opportunities for all employees regardless of level or role

  • Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

  • Vibrant office culture with world class amenities

  • Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Similar Jobs

Ramboll3 - German Speaking Rail Consultant

Ramboll3

Copenhagen, Denmark (On-Site)
2 Weeks ago
aspyr - Game Quality Assurance Lead

aspyr

Austin, Texas, United States (On-Site)
10 Months ago
Visa - Director, Head of Fleet & Mobility, The Americas

Visa

Atlanta, Georgia, United States (Hybrid)
1 Month ago
TAG - Designer / Production Designer

TAG

State Of São Paulo, Brazil (Remote)
2 Months ago
Dexerto - Junior Public Relations and Corporate Communications Manager

Dexerto

Argentina (Remote)
2 Months ago
Mozilla - Staff Software Engineer

Mozilla

Sweden (Remote)
2 Months ago
flix interactive - Lead Engineer

flix interactive

United Kingdom (Remote)
2 Weeks ago
Capgemini - Mechanical & Physical Engineer

Capgemini

Mumbai, Maharashtra, India (On-Site)
2 Months ago
Tesla - Electrical Engineer, Motor Design - Optimus

Tesla

Athens, Greece (On-Site)
5 Months ago
Nice - Circuit Provisioning Engineer (Voice Provisioner)

Nice

Manila, Metro Manila, Philippines (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

bytedance - Cloud Technical Support

bytedance

Singapore (On-Site)
3 Months ago
Zuru - Quality Control Manager – Pet food

Zuru

Chon Buri, Thailand (On-Site)
4 Months ago
Tesla - Senior Service Technician

Tesla

Porto, Porto District, Portugal (On-Site)
5 Months ago
London stock Exchange - Account Manager

London stock Exchange

Chicago, Illinois, United States (On-Site)
1 Month ago
Scale AI - International Consolidation and Accounting Manager

Scale AI

San Francisco, California, United States (On-Site)
2 Weeks ago
Studio Image Works - Manager-Business Development

Studio Image Works

Gurugram, Haryana, India (On-Site)
1 Year ago
Synechron - Senior .NET Developer (Azure & SQL/NoSQL Database Expertise)

Synechron

Pune, Maharashtra, India (On-Site)
1 Month ago
tonies studios - Senior Software Engineer

tonies studios

Germany (Remote)
3 Months ago
Ion - Technical Customer Support – Banking

Ion

Chișinău, Chisinau, Moldova (Hybrid)
2 Years ago
Autodesk - Manager, Software Development - Global Developer Relations

Autodesk

Vancouver, British Columbia, Canada (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Brazil

Magic Media - C++ Game Developer

Magic Media

State Of Rio De Janeiro, Brazil (Remote)
3 Months ago
fortis games - Sr. Localization Project Manager

fortis games

Brazil (Remote)
2 Months ago
Zscaler - Senior Technical Account Manager

Zscaler

Brazil (Remote)
1 Month ago
bytedance - Payment Operations Manager - Global Payment

bytedance

State Of São Paulo, Brazil (On-Site)
5 Months ago
Globalization Partners - Zendesk Developer

Globalization Partners

Brazil (Remote)
2 Weeks ago
Epic Games - Art Producer

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
3 Months ago
TAG - Designer / Production Designer

TAG

State Of São Paulo, Brazil (Remote)
2 Months ago
Thales - Sales Administration Internship

Thales

São Paulo, Brazil (Hybrid)
2 Months ago
Epic Games - Tester I

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

broadcom - Wafer Fab Engineer

broadcom

Breinigsville, Pennsylvania, United States (On-Site)
1 Month ago
PwC - Senior Associate - Consulting - SAP (Talent Pool)

PwC

Yogyakarta, Special Region Of Yogyakarta, Indonesia (On-Site)
1 Month ago
Scale AI - Senior Software Engineer, Pay & Incentives

Scale AI

San Francisco, California, United States (Hybrid)
2 Months ago
Nagarro - Associate Engineer ,Digital Insights

Nagarro

(On-Site)
8 Months ago
AECOM - Highway Engineering Technical Lead

AECOM

Mechanicsburg, Pennsylvania, United States (Hybrid)
1 Month ago
Inveniolsi - SAP FICO Senior Consultant

Inveniolsi

Pune, Maharashtra, India (On-Site)
3 Months ago
Thales - Intern - Software Engineer

Thales

Prague, Prague, Czechia (Hybrid)
2 Months ago
Patreon - Engineering Manager, Platform

Patreon

San Francisco, California, United States (Hybrid)
3 Months ago
Next Level Business Services - Sr. SAP WM/Shipping Consultant

Next Level Business Services

Chicago, Illinois, United States (On-Site)
9 Months ago
Applied materials  - Mechanical Design Engineer

Applied materials

Bengaluru, Karnataka, India (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

CrowdStrike was founded in 2011 to fix a fundamental problem: The sophisticated attacks that were forcing the world’s leading businesses into the headlines could not be solved with existing malware-based defenses. Founder George Kurtz realized that a brand new approach was needed — one that combines the most advanced endpoint protection with expert intelligence to pinpoint the adversaries perpetrating the attacks, not just the malware. There’s much more to the story of how Falcon has redefined endpoint protection but there’s only one thing to remember about CrowdStrike: We stop breaches.
View All Jobs

Get notified when new jobs are added by Crowd Strick

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug