Technical Support Engineer
Job Summary
Job Description
The Technical Support Engineer at Sony Corporation of America will be based in Culver City, CA, providing technical support for cutting-edge 3D content creation technology in virtual production. This role involves demonstrating 3D content creation, offering consultation on tools and equipment, collecting feedback for enhancement, conducting test shoots, and proposing technical solutions to the production team, ensuring seamless communication with internal and external partners.
Must have:
- Provide effective technical support for 3D content creation to key content development stakeholders.
- Demonstrate how to create 3D content and explain proper setup and workflow at both internal and external studios, offering consultation and support for tools and equipment.
- Collect and organize feedback on technical issues, requirements, and improvement points from engineers, producers, and creators, relaying this information back to Sony and partners for tool and workflow enhancement.
- Conduct test shoots for virtual production to evaluate and refine workflows and techniques.
- Offer technical support to the production team and propose technical approaches for problem-solving.
Perks:
- Medical coverage
- Dental coverage
- Vision coverage
- Long Term Care benefit
- Mental health and emotional well-being benefits
- Flexible Work Arrangements
- Remote work schedules
- Hybrid work schedules
- Vacation time off
- Paid holidays
- Sick leave
- Summer Fridays (early release)
- Winter break between Christmas and New Year’s Day
- Employee business resource groups (EBRGs)
6 skills required
Job Details
POSITION SUMMARY
Sony Corporation of America is seeking a passionate Technical Support Engineer to join our team in Culver City, CA. In this role, you will support our cutting-edge 3D content creation technology in virtual production, driving innovative projects through seamless communication with both internal and external partners.
JOB RESPONSIBILITIES
- Provide effective technical support for 3D content creation to key content development stakeholders.
- Demonstrate how to create 3D content and explain proper setup and workflow at both internal and external studios, offering consultation and support for tools and equipment.
- Collect and organize feedback on technical issues, requirements, and improvement points from engineers, producers, and creators, relaying this information back to Sony and partners for tool and workflow enhancement.
- Conduct test shoots for virtual production to evaluate and refine workflows and techniques.
- Offer technical support to the production team and propose technical approaches for problem-solving.
- Honesty, trustworthiness and ethical conduct are material requirements for the responsibilities outlined above
QUALIFICATIONS FOR POSITION
Your qualifications and experience should include:
- Bachelor’s degree in computer science, engineering, or a related field.
- Practical experience in virtual production or related technologies.
- Proficiency in game engines such as Unreal Engine.
- Knowledge of programming languages (C++, Python, etc.).
- Excellent communication skills and the ability to work collaboratively in a team.
- Strong interpersonal skills for building relationships, along with effective written, oral, and listening communication skills, and a proactive approach to sharing information with peers and cross-functional teams.
- Availability for case-by-case evening work and participation in recurring evening conference calls/meetings with internal and external partners.
- Experience with necessary office tools.
- Ability to travel as required
- All candidates must be authorized to work in the USA
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About The Company
Fill the world with emotion, through the power of creativity and technology. Dreams & Curiosity: Pioneer the future with dreams and curiosity. Diversity: Pursue the creation of the very best by harnessing diversity and varying viewpoints. Integrity & Sincerity: Earn the trust for the Sony brand through ethical and responsible conduct. Sustainability: Fulfill our stakeholder responsibilities through disciplined business practices.
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