Technical Support Engineer

We are on the look out for Technical Support Engineer to join our TechOps team. What You'll Do:  * Order hardware and licenses for employees; maintain records of released equipment. * Maintain accurate and up-to-date hardware inventory. * Install and configure computer hardware, operating systems, and applications. * Ensure compliance with internal security policies and regulatory requirements. * Conduct regular security awareness training sessions for employees. * Monitor and maintain computer systems, networks, and IT infrastructure. * Assist staff or clients by guiding them through setup or troubleshooting steps, either in person or remotely. * Diagnose and resolve hardware/software issues; replace parts as needed. * Provide user support including procedural documentation and reports. * Create and manage user accounts and profiles; handle password and access issues. * Prioritise and manage multiple open support cases simultaneously. * Test, evaluate, and provide feedback on new technologies or solutions.