Technical Support Engineer
4 Months ago • All levels
Software Development & Engineering
Job Description
As a Technical Support Engineer, you will be responsible for ordering hardware and licenses, maintaining accurate hardware inventory, and installing/configuring computer systems. You'll ensure security compliance, conduct training, and monitor IT infrastructure. Providing user support, troubleshooting issues, and creating documentation will be key. Managing user accounts, handling access issues, and prioritizing support cases are also part of the role. Additionally, you'll test and evaluate new technologies.
Must Have:
- Order hardware and licenses for employees.
- Maintain hardware inventory records.
- Install and configure computer hardware, operating systems, and applications.
- Monitor and maintain computer systems, networks, and IT infrastructure.
- Diagnose and resolve hardware/software issues.
- Provide user support through documentation and reports.
- Prioritize and manage multiple support cases.
We are on the look out for Technical Support Engineer to join our TechOps team.
What You'll Do:
* Order hardware and licenses for employees; maintain records of released equipment.
* Maintain accurate and up-to-date hardware inventory.
* Install and configure computer hardware, operating systems, and applications.
* Ensure compliance with internal security policies and regulatory requirements.
* Conduct regular security awareness training sessions for employees.
* Monitor and maintain computer systems, networks, and IT infrastructure.
* Assist staff or clients by guiding them through setup or troubleshooting steps, either in person or remotely.
* Diagnose and resolve hardware/software issues; replace parts as needed.
* Provide user support including procedural documentation and reports.
* Create and manage user accounts and profiles; handle password and access issues.
* Prioritise and manage multiple open support cases simultaneously.
* Test, evaluate, and provide feedback on new technologies or solutions.
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