Technical Support Engineer - Azure Monitoring

3 Months ago • 1-3 Years • Devops

Job Summary

Job Description

As a Technical Support Engineer – Azure Monitoring, you'll provide technical support to Microsoft customers, troubleshooting and resolving issues related to Azure monitoring. Responsibilities include owning and solving customer technical problems, collaborating with teams, identifying escalation needs, managing incident requests, contributing to case deflection initiatives, providing technical coaching, and driving collaboration with engineering teams. You will utilize your expertise in Windows and Linux systems administration, performance analysis, security updates, and scripting languages (PowerShell, Python) to deliver exceptional customer experiences. The role offers hybrid work flexibility (up to 50% remote).
Must have:
  • System Administration (Windows/Linux)
  • Event Log/Syslog analysis
  • Performance analysis (Windows/Linux)
  • Patch/Security update management
  • Network connectivity knowledge
  • Active Directory knowledge
  • Scripting (PowerShell/Python)
  • Fluent Mandarin & English
Good to have:
  • Web app development (C# or Java)
  • ASP.NET/MVC development
  • Database query languages
  • Docker/Kubernetes
  • Cloud computing (Azure, AWS, GCP)

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

 

Language Qualification
Mandarin Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.


Required
• System Administration, Configuration of Windows and Linux Operating systems
• Windows and Linux Event Logs, Syslogs
• Windows and Linux Performance analysis using built in performance counters
• Windows and Linux Patch and Security Update Management
• Network connectivity for both private and public networks
• Conceptual knowledge of Windows Active Directory, Security, and Access Control
• Automating Operating System tasks through the use of Powershell, Python, or similar scripting language

Experience in one or more of these areas desirable
• Web app development in C# or Java programming
• ASP.NET, MVC application development or support
• Understanding of Databases and how to retrieve data via query language
• Containers solutions such as Docker or Kubernetes
• Cloud computing in general (Azure, Amazon Web Services, Google Cloud Platform)

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

 

Responsibilities

Your Responsibilities
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

 

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