Technical Support Engineer-Korean Speaking

3 Months ago • 1-3 Years • Administrative • DevOps

Job Summary

Job Description

As a Technical Support Engineer, you will own, troubleshoot, and solve complex customer technical issues, collaborating across teams. Responsibilities include interacting with Software Engineering on high-profile cases, ensuring excellent customer support, creating incident management requests, contributing to case deflection initiatives, and providing technical coaching and mentoring. You will work with Windows Server, Windows Client, Active Directory, Azure, and cloud technologies in large enterprise environments. The role requires fluency in Korean, Mandarin, and English and involves up to 50% remote work.
Must have:
  • 1+ years of technical support experience or Bachelor's degree in related field
  • Experience with Windows Server, Client, Active Directory
  • Fluency in Korean, Mandarin, and English
  • Enterprise cloud experience (Azure preferred)
  • Microsoft product knowledge
  • Troubleshooting and problem-solving skills
Good to have:
  • Experience with Linux or Mac administration
  • Scripting (PowerShell or Python)
  • Knowledge of Microsoft System Center Data Protection Manager
  • Understanding of Azure Backup agent, IaaS VM Backup, Azure Site Recovery, and Azure Migration
Perks:
  • Industry-leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Networking opportunities

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

 

Language Qualification
Mandarin Language: fluent in reading, writing and speaking.
English Language: confident in reading, writing and speaking.

Korean Language: confident in reading, writing and speaking.

 

Required
• Up to 3 years’ customer facing support experience
• Up to 3 years’ experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory Administration
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

• Demonstrated experience in system development, network operations, software support or IT consulting. 
• Solid foundation and background in Microsoft products and technologies. 
• Knowledge related to Microsoft System Center Data Protection Manager. 
• Understanding of Microsoft Azure platform, specifically use of Microsoft Azure Backup agent and IaaS VM Backup together with Microsoft Azure Site Recovery and Azure Migration 
• Experience with Linux or Mac administration.
• Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

 

Responsibilities

Your Responsibilities
• Help solve technically complex, strategic/high-profile or long-running customer cases that may require interaction with Software Engineering
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group/engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect

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