As a Technical Support Engineer, you will go beyond the usual break/fix routine, anticipating problems, and driving innovation to protect data. You will be a key player in a high-octane support team, solving complex problems with creativity and tenacity. You will ensure that customers have exceptional experiences, collaborating with cross-functional teams to ensure seamless communication and support. You will implement solutions that challenge the norm and set new benchmarks in technical support. This role requires a proactive approach to identifying and addressing potential issues before they impact customers.