Technical Support Engineer, Low Frequency Electromagnetics

1 Month ago • All levels • Software Development & Engineering

Job Summary

Job Description

Join the Ansys Customer Excellence team to provide technical post-sales support for customers using Ansys simulation software in their engineering projects and design workflows. Utilize your engineering knowledge to solve a wide range of technical challenges and provide feedback for product improvement. You will be part of a dynamic team of engineers dedicated to delivering high-quality solutions and advancing customer success. Responsibilities include applying engineering expertise to support customers and Channel Partners for Ansys Electronics and Electromagnetics products, leveraging tools like Ansys Innovation Space and AnsysGPT. Adhere to support processes for customer satisfaction, develop expertise in simulation areas, and contribute to product improvement by filing defect reports and participating in field testing. The role also involves participating in strategic team and company initiatives.
Must have:
  • BE/BS in Electromagnetics Engineering or related field
  • Logical problem-solving skills
  • Strong interpersonal and communication skills
  • Fluent in English (writing and speaking)
  • Strong organizational and time management skills
  • Ability to work independently and in a team
Good to have:
  • MSEE
  • Demonstrated use of Ansys software
  • Knowledge of other CAE or CAD software
  • Customer service aptitude
  • Experience with Low Frequency Electromagnetic tools like Maxwell
  • Knowledge of Ansys Electronics or Electromagnetics products
  • Ability to travel domestically up to 10%

Job Details

 Requisition #: 16910 

 

Our Mission: Powering Innovation That Drives Human Advancement  

 

When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. 

 

Innovate With Ansys, Power Your Career.  

 

Summary / Role Purpose

Join the Ansys Customer Excellence team to support our customers on all the aspects of their real-world engineering simulation projects and integration of Ansys software in their design workflows, and grow Ansys’ business. You will use engineering knowledge to provide technical post-sales support, find solutions to a wide variety of technical challenges and channel customer feedback to improve Ansys products. You will be part of our positive, dynamic team of enthusiastic and passionate engineers striving to deliver the highest quality solutions to our customers, advancing your knowledge, experience, and your impact on the success of our customers and Ansys.

 

Key Duties and Responsibilities

  • Apply engineering expertise and knowledge of simulation techniques to provide the highest-level technical support to customers and Channel Partners​ for Ansys Electronics and Electromagnetics family of products
    • The Ansys Technical Support Toolset includes Ansys Innovation Space, AnsysGPT and other Ansys AI-based platforms introduced to assist with identifying and delivering the most relevant answers to customers' problems
  • Adhere to support processes to ensure high-quality, timely customer service that results in customer satisfaction​
  • Develop technical expertise in one or more simulation areas ​
  • Submit suggestions for product improvement, when needed. File defect reports and verify fixes adhering to defect reporting processes. May also participate in field testing of new releases to ensure that new features and workflows will address customer requirements​
  • Participate in other strategic team and company initiatives, as needed​

 

Minimum Education/Certification Requirements and Experience

  • Required education and degree type: BE/BS in Electromagnetics Engineering or related field​
  • Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English​
  • Strong organizational and time management skills, possess a sense of urgency​
  • Ability to work independently with minimal supervision, as well as with others in a diverse team environment

 

Preferred Qualifications and Skills

  • MSEE
  • Demonstrated use of relevant Ansys software or knowledge of other commercial CAE or CAD software packages​
  • Customer service aptitude
  • Experience with Low Frequency Electromagnetic tools like Maxwell
  • Knowledge of the use of Ansys Electronics or Electromagnetics products
  • Ability to travel domestically up to 10% of the time

 

 

At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: our commitments to stakeholders, our values that guide how we work together, and our actions to deliver results. As ONE Ansys, we are powering innovation that drives human advancement

 

Our Commitments:

  • Amaze with innovative products and solutions
  • Make our customers incredibly successful
  • Act with integrity
  • Ensure employees thrive and shareholders prosper

Our Values:

  • Adaptability: Be open, welcome what’s next
  • Courage: Be courageous, move forward passionately
  • Generosity: Be generous, share, listen, serve
  • Authenticity: Be you, make us stronger

Our Actions:

  • We commit to audacious goals
  • We work seamlessly as a team
  • We demonstrate mastery
  • We deliver outstanding results

 

VALUES IN ACTION

Ansys is committed to powering the people who power human advancement. We believe in creating and nurturing a workplace that supports and welcomes people of all backgrounds; encouraging them to bring their talents and experience to a workplace where they are valued and can thrive.  

 

Our culture is grounded in our four core values of adaptability, courage, generosity, and authenticity. Through our behaviors and actions, these values foster higher team performance and greater innovation for our customers.  

 

We’re proud to offer programs, available to all employees, to further impact innovation and business outcomes, such as employee networks and learning communities that inform solutions for our globally minded customer base. 


WELCOME WHAT’S NEXT IN YOUR CAREER AT ANSYS

At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively, we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high — met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. Ready to feel inspired? Check out some of our recent customer stories, here and here.

 

At Ansys, it’s about the learning, the discovery, and the collaboration. It’s about the “what’s next” as much as the “mission accomplished.” And it’s about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics.
 

CREATING A PLACE WE’RE PROUD TO BE 
Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek’s Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America’s Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.).

 
For more information, please visit us at www.ansys.com
 

Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
 
Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.

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About The Company

Stay safe from recruitment fraud! We are aware of scams targeting Ansys and other companies that involve individuals posing as employees to illegitimately conduct interviews and extend false employment offers and payments to gain access to candidates’ sensitive personal and financial information. All Ansys job applicants are required to apply for open roles on careers.ansys.com. While virtual interviews may be conducted as a part of our interview process, Ansys does not make job offers without a thorough interview process. Ansys also will never ask for an applicant’s social security number before they have accepted an offer or ask for payment from an applicant. Ansys assumes no liability for recruitment fraud. We advise that all job seekers take steps to educate themselves on fraudulent practices, so they do not become victims of scams. Learn more via the Federal Trade Commission. Ansys is proud to be an equal opportunity workplace and is an affirmative action employer. At Ansys, we are committed to making our careers website accessible and usable for individuals with disabilities. If you need a reasonable accommodation to apply for or interview for Ansys jobs, please email talentacquisition@ansys.com.

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