Technical Support Engineer

3 Months ago • 6-10 Years • DevOps

Job Summary

Job Description

As a Technical Support Engineer in Microsoft's Customer Service & Support team, you'll own, troubleshoot, and solve customer technical issues. You will collaborate across teams, leverage troubleshooting tools, and participate in building knowledge-sharing communities. This role involves identifying and escalating product defects, contributing to product improvements. The position requires strong problem-solving, collaboration, and research skills, and offers opportunities for career growth and development. This is a hybrid role, allowing for up to 50% remote work. Responsibilities include investigating and resolving customer technical issues, building communities with peers, and contributing to product improvements.
Must have:
  • Bachelor's degree in CS/IT or related field
  • 6-10 years of experience in technical support/consulting
  • Azure DevOps, Azure Pipeline, Orchestration knowledge
  • Fluent in English (reading, writing, speaking)
  • Willingness to work night shifts
Perks:
  • Industry-leading healthcare
  • Educational resources
  • Product and service discounts
  • Savings and investment options
  • Maternity and paternity leave
  • Generous time off
  • Giving programs
  • Networking opportunities

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:

Bachelor's degree in Computer Science, Information Technology (IT), or related field

  •  6 to 10 years of experience in technical support, technical consulting experience, or information technology experience. 
  • Experience or knowledge Azure DevOps, Azure Pipeline, Orchestration (Docker etc)
  • The candidate must be prepared to work night shifts.

Language Qualification
English Language: fluent in reading, writing and speaking.

 

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Industry leading healthcare
Educational resources
Discounts on products and services
Savings and investments
Maternity and paternity leave
Generous time away
Giving programs
Opportunities to network and connect

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