Technical Support Engineer - Azure AI (Korean and Japanese Language Support)

1 Month ago • 1-3 Years • DevOps

Job Summary

Job Description

This Technical Support Engineer role within Microsoft's Azure AI team focuses on resolving customer technical issues related to Azure AI services. Responsibilities include investigating and solving problems, collaborating with teams, leveraging troubleshooting tools, building communities with peers, sharing knowledge, developing technical proficiency, and identifying product defects for escalation and improvement. The role requires fluency in Japanese and Korean, and moderate English proficiency. It offers flexible work arrangements with up to 100% remote work.
Must have:
  • Bachelor's degree in CS/IT or related field and relevant experience
  • Fluent in Japanese and Korean (reading, writing, speaking)
  • Problem-solving, collaboration, and research skills
  • Troubleshooting and issue resolution expertise
  • Product improvement contributions

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Azure AI - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with the latest technical expertise to address their business-challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.


This role is flexible in that you can work up to 100% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

 

Language Qualification
Japanese Language: fluent in reading, writing and speaking.
English Language: confident in reading and writing; moderate spoken English skills

Korean Language: fluent in reading, writing and speaking.

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

Similar Jobs

Tide - Senior CRM Marketing Executive

Tide

Romania (On-Site)
6 Days ago
London stock Exchange - Senior Java Developer

London stock Exchange

London, England, United Kingdom (Hybrid)
2 Weeks ago
P99 soft - Python Architect

P99 soft

Hyderabad, Telangana, India (On-Site)
1 Month ago
bounteous - Senior Salesforce Engineer

bounteous

Chennai, Tamil Nadu, India (Hybrid)
9 Months ago
Meta - Software Engineer, Front End

Meta

Singapore (On-Site)
6 Months ago
NVIDIA - Solutions Architect for NCP

NVIDIA

Dubai, Dubai, United Arab Emirates (On-Site)
1 Month ago
Omnissa - Senior Member of Technical Staff (C++ Windows)

Omnissa

Chennai, Tamil Nadu, India (On-Site)
7 Months ago
Crunchyroll - DevOps Engineer, Core Infrastructure Engineering

Crunchyroll

San Francisco, California, United States (Hybrid)
3 Months ago
Intrepid Studios,  Inc  - DevOps Engineer (Kubernetes & Cloud Services)

Intrepid Studios, Inc

San Diego, California, United States (On-Site)
9 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

WebFX - Web Designer

WebFX

Cape Town, Western Cape, South Africa (On-Site)
2 Months ago
Zurora - Software Engineer - Fullstack

Zurora

Bengaluru, Karnataka, India (On-Site)
2 Weeks ago
CGS Carrers - Senior Frontend Engineer

CGS Carrers

Indonesia (Remote)
3 Weeks ago
Assystems - Full Stack React and Java Developer

Assystems

Gurugram, Haryana, India (On-Site)
7 Months ago
hogarth - SDET - Software Development engineer in Test

hogarth

Sunnyvale, California, United States (Hybrid)
3 Weeks ago
Sourcegraph - Product Marketing Manager

Sourcegraph

San Francisco, California, United States (Remote)
2 Weeks ago
DevRev - Designer - Brand, Marketing & Web

DevRev

London, England, United Kingdom (Remote)
1 Month ago
ness digital  - Java & React Engineer II

ness digital

Timișoara, Timiș, Romania (Remote)
2 Months ago
Smilegate - Group Purchasing System and Internal Web System Operation Developer

Smilegate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
1 Month ago
Next Level Business Services - Salesforce Developer

Next Level Business Services

San Francisco, California, United States (On-Site)
7 Months ago

Get notifed when new similar jobs are uploaded

Jobs in undefined

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

DevOps Jobs

Rackspace Technology - Azure Cloud Engineer III

Rackspace Technology

Bengaluru, Karnataka, India (Remote)
1 Month ago
Nagarro - Staff Engineer

Nagarro

Portugal (Remote)
7 Months ago
Sandsoft Games - DevOps & Automation Engineer

Sandsoft Games

Barcelona, Catalonia, Spain (Hybrid)
2 Months ago
Haptic - Senior DevOps Engineer

Haptic

Paris, Île-de-France, France (Remote)
5 Months ago
Luxoft - Senior Software Support Engineer

Luxoft

Ukrainka, Kyiv Oblast, Ukraine (Remote)
6 Months ago
The Walt Disney Company - Sr Principal Software Engineer

The Walt Disney Company

Orlando, Florida, United States (On-Site)
2 Months ago
Luxoft - Senior Software Support Engineer

Luxoft

(Remote)
6 Months ago
Zazz - Data Engineer

Zazz

(Remote)
4 Months ago
Trend Micro - Staff/Sr. Cloud Service Engineer (VicOne_ Automotive Security)

Trend Micro

Taipei City, Taiwan (On-Site)
8 Months ago
Playtika - Site Reliability Engineer

Playtika

Netherlands (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Vancouver, British Columbia, Canada (On-Site)

Mountain View, California, United States (Hybrid)

Shenzhen, Guangdong Province, China (On-Site)

Noida, Uttar Pradesh, India (On-Site)

Redmond, Washington, United States (On-Site)

Paris, Île-de-France, France (On-Site)

View All Jobs

Get notified when new jobs are added by Microsoft

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug