Technical Support Engineer - Windows Active Directory

1 Month ago • 1-5 Years • Administrative

Job Summary

Job Description

As a Technical Support Engineer in Microsoft's Customer Service & Support team, you'll own, troubleshoot, and solve customer technical issues related to Windows Active Directory. You'll collaborate with teams, leverage troubleshooting tools, and contribute to product improvements by identifying defects. The role involves building communities with peers, sharing knowledge, and developing technical proficiency through training. Responsibilities include investigating and resolving customer issues, leading or participating in knowledge-sharing initiatives, and contributing to product enhancements. The role offers hybrid work flexibility (up to 50% from home).
Must have:
  • Strong Active Directory experience (ADS, Group Policies, FSMO Roles, DNS Zones, Replication)
  • Troubleshooting and problem-solving skills
  • Excellent customer service and learning skills
  • Bachelor's degree in Computer Science/IT or equivalent experience
  • Fluent English communication (written and spoken)
Good to have:
  • MCSE certification
  • Additional certifications (Cisco, Novell, Unix, Security)
  • 5+ years of Microsoft Windows Server administration experience

Job Details

Overview

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

 

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.


In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.


This role is flexible in that you can work up to 50% from home.


Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

 

Qualifications

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

 

Language Qualification
English Language: fluent in reading, writing and speaking.


Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
MCSE certification
Additional Technology Certifications – Cisco, Novell, Unix, Security etc (Preferred)
5+ years of experience in administering Microsoft® Windows Server
Good English Communication Skills - Spoken and Written (including technical writing)
Strong Troubleshooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas & Technical Specifications:
Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
Trouble shooting and problem solving skills

 

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

 

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

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