Technical Support Professional with French or Dutch

1 Month ago • All levels

Job Summary

Job Description

As a Technical Support Professional, you will be the first point of contact for Milestone Partners, ensuring excellent customer satisfaction. You will provide reliable technical support and training to Business Partners, helping them implement and maintain Milestone solutions. Your responsibilities include resolving customer requests, answering questions, and escalating cases when necessary. You will also need to accurately record all case-related communication and files in the support system. Additionally, you will need to provide updates to customers and stakeholders, maintain a good understanding of Milestone products and support procedures. You will be working in a fast-paced environment and be part of an international support team.
Must have:
  • Provide technical support for external clients.
  • Experience in a similar position.
  • Knowledge of IP Network and storage technologies.
  • Fluent in English and French or Dutch.
Perks:
  • Hybrid-friendly/flexible way of working
  • Competitive salary and benefits
  • 25 days vacation
  • Employer covered luxury health and dental packages
  • Best Doctors Insurance
  • Public transport card sponsored by us
  • Employer sponsored mobile phone and telecom subscription
  • Compliments gift card
  • Food vouchers
  • Multisport card covered by the employer
  • Employee Assistance Program supporting mental health with Mindromeda
  • Dedicated employee learning and trainings budget

Job Details

Technical Support is typically the first point of contact for Milestone Partners, and therefore plays a key role in helping Milestone achieve its mission of providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and must demonstrate an excellent customer-facing skillset.

You will support the EMEA Sales & Technical Operations team, by delivering reliable technical support and training services to Milestone Business Partners and empowering the Milestone community by growing their expertise in implementing and maintaining Milestone solutions.

We are now looking for a Technical Support Professional with French or Dutch in Sofia, Bulgaria (hybrid mode of work).

Your primary responsibilities are:

  • Make every customer interaction a satisfying experience through a professional, outgoing, and personable attitude
  • Resolve customer requests, questions and complaints effectively, frequently requiring analysis of situations to determine best use of online or technical support resources
  • Serve as liaison between the customer and the Technical Support team and if appropriate, escalating cases up the support chain in a timely and effective manner
  • Ensures that all relevant communication, documents, and files related to the case are accurately recorded in the support system
  • Provide timely & accurate status updates to customers and relevant internal stakeholders
  • Continuous effort to acquire and maintain good knowledge of Milestone’s products as well as Support procedures, practices, and policies

 

What you bring: 


A crucial part of success is your eagerness to deliver a high-quality service and passion for resolving technical issues and help with technical questions. Furthermore, we hope you see yourself in below:

  • Experience from a similar position
  • Experience providing technical support for external clients
  • IP Network knowledge
  • Storage technologies knowledge
  • Remote troubleshooting skills
  • Technical understanding and practical experience with Microsoft Windows operating systems and relevant technologies
  • Fluency in English, both written and verbal.
  • Fluency in French or Dutch, both written and verbal.

 

The Team:


Milestone Technical Support (MTS) is an international support team dedicated to providing excellent Customer / Partner satisfaction. We operate on a global scale, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow both personally and professionally.

 

Milestone Bulgaria People-First Benefits:

  • Hybrid-friendly/flexible way of working
  • Competitive salary and benefits
  • 25 days vacation
  • Employer covered luxury health and dental packages
  • Best Doctors Insurance
  • Public transport card sponsored by us 
  • Employer sponsored mobile phone and telecom subscription
  • Compliments gift card 
  • Food vouchers
  • Multisport card covered by the employer
  • Employee Assistance Program supporting mental health with Mindromeda
  • Dedicated employee learning and trainings budget

 

About Us:

At Milestone, your work goes beyond what the human eye can see. With our unique video technology software, you help people make wiser and more responsible decisions – in and beyond security. Whether you advance our software, inspire to new integrations, or elevate our customers, you are part of a growth company recognized by the industry. We have a unique people-first approach to everything we do, and it’s not just empty words. Being part of a fun, friendly, and flexible environment you’ll find, that working here almost feels like a home away from home. If you are curious to know more about who we are, we suggest you visit http://milestonesys.com/career
 
 

Thrilled to hear more:

If you want to take on this exciting challenge and be a part of our fast-growing technology company, apply now by submitting your application and CV.

*Only short-listed candidates will be contacted for interview.

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