Technical Support Representative
Job Summary
Job Description
Barracuda is seeking motivated computer and networking technicians for an entry-level technical support role. You will be responsible for providing quality support for Barracuda's networking and security products via email, phone, and chat. Your duties will include understanding, documenting, and troubleshooting customer issues, creating and publishing product solutions, and escalating product bugs. This position offers ongoing training to develop skills in network and security products and involves working within a team, reporting to a Tech Support Manager. Barracuda is committed to diversity and equal employment opportunity.
Must have:
- Associates degree in IT or equivalent experience
- Customer-centric focus
- Strong troubleshooting skills
- Basic networking/server experience
- Ability to adapt to change
- Experience with scripting languages
Good to have:
- Relevant training (CCNA, CompTIA, Cisco etc.)
- TCP/IP, Routing, DHCP knowledge
Perks:
- Equity
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off
- Paid Time Off
- Volunteer opportunities
8 skills required
Job Details
Job ID 26-200
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda!
Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will be reported to a Tech Support Manager.
What you’ll be working on
- Create, revise and publish internal and public facing product solutions.
- Interface with customers at a high volume to solve their issues.
- Develop your skills in network and security products through on-going training.
- Document, escalate and follow through with product bugs and/or issues.
What you bring to the role
- Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent experience.
- A customer centric focus - you always aim to make the customer happy.
- Strong troubleshooting/problem resolution skills.
- Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP.
- Ability to learn and adapt to quickly changing circumstances, direction and strategy.
- Experience in any of the scripting languages such as Bash, Shell, Perl, Python.
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are many opportunities for cross training and the ability to define your next career step within Barracuda. We support employees who want to explore other areas of interest.
- Equity, in the form of non-qualifying options
- High-quality health benefits
- Retirement Plan with employer match
- Career-growth opportunities
- Flexible Time Off and Paid Time Off benefits
- Volunteer opportunities
#LI-Hybrid
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