Technical Support Representative

1 Month ago • All levels • $50,000 PA - $50,000 PA

Job Summary

Job Description

As a Technical Support Representative at Barracuda, you will be part of a passionate team focused on providing quality support for networking and security products. This entry-level position involves understanding, documenting, and troubleshooting customer product support issues via email, phone, and chat. You will create and revise product solutions, interface with customers, develop network and security skills through training, and document product bugs. You will also be working with a team and will report to a Tech Support Manager.

Must have:

Solve customer issues via email, phone, and chat
Create and publish product solutions
Document and escalate product issues
Develop network and security skills

1 skill required

1 skill required for this role

Add these skills to join the top 1% applicants for this job

networking

Job Details

Job ID 26-169

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Envision yourself at Barracuda
Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Tech Support Manager.

What you’ll be working on

Create, revise and publish internal and public-facing product solutions
Interface with customers at a high volume to solve their issues
Develop your skills in network and security products through ongoing training
Document, escalate, and follow through with product bugs and/or issues

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non- qualifying options

#LI-Hybrid