Technical Support Representative

2 Months ago • All levels

Job Summary

Job Description

Barracuda is seeking a Technical Support Representative to provide quality support for networking and security products. This entry-level position involves understanding, documenting, and troubleshooting customer issues via email, phone, and chat. The role requires working within a team and reporting to a Tech Support Manager. Responsibilities include creating and publishing product solutions, high-volume customer interaction, skill development through training, and documenting product bugs.

Must have:

Associates degree or equivalent experience.
Customer-centric focus.
Strong troubleshooting/problem resolution skills.
Basic networking or server experience.
Ability to learn and adapt quickly.
Experience in scripting languages.

Perks:

Equity, in the form of non- qualifying options

9 skills required

9 skills required for this role

Add these skills to join the top 1% applicants for this job

shell

bash

dhcp

python

perl

budget-management

cad-computer-aided-design

networking

problem-solving

Job Details

Job ID 26-055

Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.

We are committed to a candidate selection process and work environment that is inclusive and barrier free. To ensure candidates are assessed in a fair and equitable manner, accommodations will be provided to prospective employees in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Envision yourself at Barracuda

Barracuda Networks is currently looking for highly motivated and excited computer and networking technicians, to provide quality support of our superb networking and security products. This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into a Tech Support Manager.

What you’ll be working on

Create, revise and publish internal and public-facing product solutions
Interface with customers at a high volume to solve their issues
Develop your skills in network and security products through ongoing training
Document, escalate, and follow through with product bugs and/or issues

What you bring to the role

Associates degree in IT, relevant training (CCNA cert/CompTIA/Cisco etc.) or equivalent work experience
A customer centric focus - you always aim to make the customer happy
Strong troubleshooting/problem resolution skills
Basic networking or server experience - technical understanding of servers and networking technologies such as TCP/IP, Routing, DHCP
Ability to learn and adapt to quickly changing circumstances, direction, and strategy
Experience in any of the scripting languages such as Bash, Shell, Perl, Python

What you’ll get from us

A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non- qualifying options

The anticipated on-target earnings range for this role is $50,000 CAD. Actual compensation offered will be dependent upon the individual's skills, experience, and qualifications as they directly relate to the requirements of the position, the budget for the position, and applicable employment laws.

#LI-Hybrid