As a Technical Support Representative at Barracuda, you will be part of a passionate team focused on providing quality support for networking and security products. This entry-level position involves understanding, documenting, and troubleshooting customer product support issues via email, phone, and chat. You will create and revise product solutions, interface with customers, develop network and security skills through training, and document product bugs. You will also be working with a team and will report to a Tech Support Manager.