Technical Support Representative
Job Summary
Job Description
This role involves providing quality support for networking and security products to customers and partners. As a Technical Support Representative, you will be responsible for understanding, documenting, and troubleshooting customer product support issues via email, phone, and chat. The role includes working within a team and reporting to the Technical Support Manager. You will be assisting with configuration, implementation and troubleshooting. You will support customers and partners to protect their IT infrastructure. This also includes providing assistance with our network, client/server, Linux/Windows/macOS, storage, email, and web products.
Must have:
- Fluency in Italian, Spanish, and/or French.
- Completed education with focus on IT.
- Strong troubleshooting and problem-resolution skills.
Good to have:
- Experience in technical support.
- Solution-oriented thinking and willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365.
Perks:
- Opportunities for cross training and career advancement.
- Equity, in the form of non-qualifying options.
4 skills required
Job Details
Job ID 26-021(2)
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Envision yourself at Barracuda
We're currently looking for a highly motivated and excited Support Technician with computer and networking knowledge, to provide quality support of our superb networking and security products to our customers and partners.
This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into the Technical Support Manager.
This role will be an entry-level front-line facing position where you will understand, document, and troubleshoot the customers' product support issues over email, phone, and chat mediums. This position will work within a team and will report into the Technical Support Manager.
What you’ll be working on:
- Provide technical support for Barracuda's security solutions via phone, email, chat, or remote access.
- Assist our partners and customers with configuration, implementation, and troubleshooting.
- Communicate with, assist, and support our customers and partners to protect their IT infrastructure.
- Provide assistance with our network, client/server, Linux/Windows/macOS, storage, email, and web products.
What you bring to the role:
- Fluency in Italian, Spanish, and/or French, with either English or German as a second language.
- Completed education with a focus on IT (apprenticeship, technical school, HTL, FH, university degree).
- Strong troubleshooting and problem-resolution skills.
- Ideally, experience in technical support.
- Strong solution-oriented thinking and a willingness to learn new technologies.
- Basic knowledge of public cloud, VPN, virtualization, IoT, Microsoft 365, and web technologies is an advantage.
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experiences are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.
#LI-Hybrid
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