This role involves providing quality support for networking and security products to customers and partners. As a Technical Support Representative, you will be responsible for understanding, documenting, and troubleshooting customer product support issues via email, phone, and chat. The role includes working within a team and reporting to the Technical Support Manager. You will be assisting with configuration, implementation and troubleshooting. You will support customers and partners to protect their IT infrastructure. This also includes providing assistance with our network, client/server, Linux/Windows/macOS, storage, email, and web products.