Technical Support Specialist

Company Description

To create revolutionary, story-driven RPGs which go straight to the hearts of gamers — this is our mission. Want to dive deeper into our company’s culture? Explore our social media and check out our YouTube channel where we share behind-the-scenes insights and stories direct from our team members!

Job Description

As a member of our Technical Support team, you will communicate and share knowledge with both players and workmates, track and prioritize reported issues, and ensure that players' needs and concerns are reflected in game updates. This position offers a long-term and highly engaging collaboration where you will work closely with other teams across the entire production cycle to enhance our games. Are you ready to join us on this exciting journey?

Daily responsibilities

• Communicating with players and offering technical advice by responding to tickets.
• Creating solutions and guides for players in accordance with CDPR Tech Support standards.
• Identifying issues, prioritizing, reporting and following up on them using internal and external tools.
• Propelling team and cross-team efforts to address high-priority issues in optimal ways.
• Collaborating with other teams, including production, QA, design, programming, PR, legal, and marketing.
• Researching and obtaining solutions and information.
• Upholding and sharing CD PROJEKT RED’s values.

Qualifications

• Gamer / interest in games / passion for games - must have.
• At least 3 years experience in jobs requiring resilience, interpersonal skills, and a helpful attitude, notably in widely defined people-facing services. A part of the experience can be in the form of a proven record of providing help to gamers e.g. as a moderator or MVP on forums, or a class leader in MMO game guilds etc.
• Excellent communication skills in English including writing (wording, layout, formality level adjustment)* 
• Strong teamwork skills.
• Analytical thinking.
• Tech savvy.

* Fluency in written English is crucial for this role, as it will be the primary language used in your work. Applications that don’t showcase strong independent English skills will not be considered.

Nice to have:

• Being a dedicated gamer in progression-focused, organized gaming. 
• Self-improvement approach within a game/ as a gamer.
• Knowledge of one or more of the following: French, German, Spanish, Brazilian/Portuguese, Chinese, Eastern European languages.
• Interest in computer science, modern PC hardware, programming.
• Experience with customer service tools.
• Previous experience in modding games.
• Participation in software testing.

While applying please attach your resume and cover letter in English as one file.
In the cover letter please explain what the term “GG” stands for in one short paragraph.
 Applications without the required attachments will not be considered.

Additional Information

Working model

• Office-First: working from the Warsaw studio for a minimum of 10 days per month.

Relocation support

• Relocation package – flight ticket, company apartment for your first month, relocating your pet, shipping your belongings: it’s all covered. 
• Relocation assistance — processing your legalization operations for you, assistance with finding residence, tax settlements - all you need to feel right at home is taken care of.
• Polish lessons for foreign employees — and for your spouse or partner, too.
• Paid Leave — from 20 to 26 days of holiday for every team member per year, paid sick leave, and paid maternity & paternity leave.

Perks & Professional Growth

• Flexible working hours — start your workday anytime between 8:00 and 10:00 AM.
• A welcome pack filled with goodies — to help you feel right at home once you join the team.
• Trainings, lectures and courses — internal workshops, external training for each employee, ‘Meet a star’ events, knowledge-sharing initiatives, online tutorials, and e-learning classes are all available. There’s always something to learn!
• Merch — gifts for newborn rebels and regular chances to nab some cool swag!

Health & Well-being

• Private medical healthcare — a selection of medical plans with dental care to choose from, which are also accessible for your partner and relatives.
• Support during COVID-19 — regular tests and COVID vaccinations at the studio as well as professional advice and guidance from a specialist doctor.
• Psychological care — free mental health support and various well-being webinars. 
• Multisport card — gain access to a wide number of sporting and fitness facilities across the city.

Social Activities & Life in the Office

• Dog-friendly office — dog owner? Bring your pooch with you and look after them while working! There’s always a furry friend or two to meet at the studio.
• Social events — we host regular gatherings at the studio where we can all unwind, play games, and just have some fun together.
• Healthy selections — ​​organic fruit, snacks, muesli, organic honey, vegan milk, and speciality coffee are all at your disposal around the studio. Enjoy!
• Truly international working environment — a chance to meet and work with a diverse selection of people from all around the world.

Head office in Warsaw

• Sustainable campus with an eco ethos — solar panels provide green energy, 2000 plants and an air-filtering system to help provide clean air, electric car charging points, flower meadows, and more green features in the works.
• An onsite, well-equipped gym with a climbing wall, daily Gym Assistant support and yoga and healthy spine classes.
• Car and bike parking spaces.
• A designated space for your bicycle, as well as bicycle repair equipment and showers available whenever you need them.
• No dress-code — we like to keep it casual.

If you've observed any irregularities in our recruitment process please click here to report them.