Technical Support Specialist
Job Summary
Job Description
The Technical Support Specialist at Playtech will provide technical support for video transmission equipment, data, optical, and network communication systems. Responsibilities include installation and maintenance of video transmission equipment (cameras, audio/video cards, cabling), installation and troubleshooting of computers and hardware, monitoring information systems and resolving problems, responding to internal user calls and troubleshooting software issues, and monitoring server connections. The ideal candidate will possess a professional technician certification in Electronics or Computers, have at least two years of experience in technical support, intermediate English skills, and knowledge of Windows, Microsoft Office, and administrative networks. On-site work and rotating schedules are required.
Must have:
- Technical support for video transmission equipment
- Installation and maintenance of video equipment
- Troubleshooting computers and hardware
- Network and software problem resolution
- 2+ years experience in technical support
- Intermediate English
3 skills required
Job Details
Company Description
Playtech is the leading platform, content and services provider in the online gambling industry, with a clear strategy to benefit our shareholders, customers, colleagues and the environment.
Job Description
- Provide technical support for video transmission equipment, data, optical and network communication systems.
- Perform installation and maintenance of video transmission equipment (video cameras, audio/video cards, cabling, etc.) in accordance with specified procedures.
- Install, administer and troubleshoot computers (laptops), hardware, etc., as requested by management.
- Monitor information systems, diagnose problems and resolve them immediately, informing the line manager of work performed and completion times.
- Respond to internal user calls and troubleshooting, as well as diagnose and resolve software problems.
- Monitor server connections, diagnose and resolve problems, or organize problem aversion.
Qualifications
- Professional technician in Electronics or Computers.
- 02 years of experience as Technical Support.
- Intermediate English Skills
- Installation and troubleshooting of software related to Windows and Microsoft Office.
- Knowledge of administrative networks.
- Availability for on-site work and rotating schedules.
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