Technical Support Specialist

The role of a Technical Support Specialist is to install, maintain, and regulate studio equipment to ensure 24/7 functionality. You will manage inventory, monitor performance, address technical issues, and support other departments. This position also involves performing additional tasks and covering for colleagues as needed.

Position Objectives

• Install, clean, change, and regulate studio equipment.
• Install visual equipment such as lighting and cameras.
• Ensure preventive equipment maintenance.
• Monitor equipment performance, make assessments, and decide on necessary actions.
• Ensure equipment availability 24/7.
• Report equipment-related issues.
• Clean and maintain roulette wheels.
• Conduct table inspections.
• Transport cards/equipment from storage and back.
• Organise equipment utilisation.
• Monitor climate on gaming floors and in storage.
• Monitor and track equipment stock levels.
• Collaborate with other departments.
• Perform other duties related to this position as assigned by the manager.
• Cover colleagues during their vacations, sick leaves, and other absences.

What We Are Looking For

• Good knowledge of the iGaming industry; familiarity with Live Casino environments is an asset.
• Strong technical understanding and hands-on skills.
• Flexibility to work evenings, weekends, and public holidays.
• Excellent written and spoken English.
• A “people-first” attitude and strong teamwork skills.
• Effective communication, mediation, and interpersonal skills.
• Ability to take ownership and be result-oriented.
• Strong troubleshooting and problem-solving abilities.
• A sound level of judgment and professional conduct.
• Prior experience with lighting or video streaming technologies (including Chromakey) is an advantage.

Stakelogic Offers

• New, Modern, and Fun office with all amenities.
• State-of-the-art Live Casino Studio using the latest technologies.
• Creative and fast-growing iGaming products.
• Open-door policy with regular, transparent communication.
• Frequent 1-1s with managers to monitor personal and career progression.
• Medical Health Insurance.
• Health benefit contribution upon passing probation.
• Recruitment Referral Program.
• Fully functioning kitchen.
• Tea, coffee, and water provided.
• Company events.