Technical Support Specialist

5 Months ago • All levels • Customer Service

Job Summary

Job Description

The Technical Support Specialist is responsible for the 24/7 functionality of studio equipment. This includes installation, maintenance, regulation, and troubleshooting of audio-visual equipment, including lighting and cameras. The role requires monitoring equipment performance, managing inventory, addressing technical issues, collaborating with other departments, and providing support to colleagues. Additional responsibilities include cleaning and maintaining roulette wheels, conducting table inspections, managing equipment transport, organizing equipment utilization, monitoring climate control, and tracking stock levels. The ideal candidate possesses strong technical skills, excellent communication, and a proactive approach to problem-solving within a fast-paced iGaming environment.
Must have:
  • Good knowledge of iGaming
  • Strong technical skills
  • Excellent communication
  • Problem-solving abilities
  • Teamwork skills
  • Flexibility for varied shifts
Good to have:
  • Live Casino experience
  • Lighting/video streaming experience (Chromakey)
  • Prior experience with troubleshooting
Perks:
  • Modern office with amenities
  • State-of-the-art studio
  • Medical health insurance
  • Health benefit contribution
  • Referral program
  • Fully functioning kitchen
  • Company events

Job Details

Technical Support Specialist

The role of a Technical Support Specialist is to install, maintain, and regulate studio equipment to ensure 24/7 functionality. You will manage inventory, monitor performance, address technical issues, and support other departments. This position also involves performing additional tasks and covering for colleagues as needed.

Position Objectives

  • Install, clean, change, and regulate studio equipment.
  • Install visual equipment such as lighting and cameras.
  • Ensure preventive equipment maintenance.
  • Monitor equipment performance, make assessments, and decide on necessary actions.
  • Ensure equipment availability 24/7.
  • Report equipment-related issues.
  • Clean and maintain roulette wheels.
  • Conduct table inspections.
  • Transport cards/equipment from storage and back.
  • Organise equipment utilisation.
  • Monitor climate on gaming floors and in storage.
  • Monitor and track equipment stock levels.
  • Collaborate with other departments.
  • Perform other duties related to this position as assigned by the manager.
  • Cover colleagues during their vacations, sick leaves, and other absences.

What We Are Looking For

  • Good knowledge of the iGaming industry; familiarity with Live Casino environments is an asset.
  • Strong technical understanding and hands-on skills.
  • Flexibility to work evenings, weekends, and public holidays.
  • Excellent written and spoken English.
  • A “people-first” attitude and strong teamwork skills.
  • Effective communication, mediation, and interpersonal skills.
  • Ability to take ownership and be result-oriented.
  • Strong troubleshooting and problem-solving abilities.
  • A sound level of judgment and professional conduct.
  • Prior experience with lighting or video streaming technologies (including Chromakey) is an advantage.

Stakelogic Offers

  • New, Modern, and Fun office with all amenities.
  • State-of-the-art Live Casino Studio using the latest technologies.
  • Creative and fast-growing iGaming products.
  • Open-door policy with regular, transparent communication.
  • Frequent 1-1s with managers to monitor personal and career progression.
  • Medical Health Insurance.
  • Health benefit contribution upon passing probation.
  • Recruitment Referral Program.
  • Fully functioning kitchen.
  • Tea, coffee, and water provided.
  • Company events.

Similar Jobs

TALA - Program Manager

TALA

India (Remote)
3 Weeks ago
everyday health - Strategic Account Manager

everyday health

United States (Remote)
1 Week ago
PwC - FDD Manager

PwC

Makati City, Metro Manila, Philippines (On-Site)
8 Months ago
Applied materials  - Director of Strategy and Chief of Staff

Applied materials

Bengaluru, Karnataka, India (On-Site)
1 Month ago
WebMD - Health Coach Coordinator

WebMD

United States (On-Site)
1 Week ago
Zscaler - Customer Success Manager

Zscaler

Quebec, Canada (Remote)
1 Month ago
Safe security - Customer Success Advisor

Safe security

London, England, United Kingdom (Remote)
1 Month ago
Simcorp - Senior Customer Support Consultant

Simcorp

Warsaw, Masovian Voivodeship, Poland (Hybrid)
2 Months ago
NinjaVan - Customer Service Specialist

NinjaVan

Taguig, Metro Manila, Philippines (Hybrid)
1 Week ago
Perplexity - Customer Success and Support Operations Leader

Perplexity

Tokyo, Japan (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

FalconX - Trade Operations Manager

FalconX

Bengaluru, Karnataka, India (On-Site)
1 Month ago
NinjaVan - Deputy Head of Warehouse Fulfillment (Operations)

NinjaVan

Makati City, Metro Manila, Philippines (Hybrid)
5 Months ago
Adyen - Manager - Account Management

Adyen

Berlin, Berlin, Germany (On-Site)
1 Month ago
Aristocrat - IT Service Delivery Manager

Aristocrat

London, England, United Kingdom (On-Site)
1 Month ago
Hologate  - Marketing Manager

Hologate

Munich, Bavaria, Germany (On-Site)
3 Months ago
Apollo - Sr. Staff Product Manager - Federation Core

Apollo

(Remote)
3 Months ago
Google - Software Engineering Manager II, Infrastructure, Google Cloud Security and Privacy

Google

Sunnyvale, California, United States (On-Site)
2 Months ago
DWS Group - Data Scientist

DWS Group

Mumbai, Maharashtra, India (Hybrid)
8 Months ago
Apple - Sports Viewership & Revenue Growth

Apple

Culver City, California, United States (On-Site)
6 Days ago
Lionbridge Games - Senior Test Lead

Lionbridge Games

Quebec, Canada (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Birkirkara, Malta

Evolution  - Greek Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
1 Year ago
Evolution  - Dutch-Speaking Game Presenter

Evolution

Birkirkara, Malta (On-Site)
3 Months ago
LeoVegas - CRM Manager - Danish Speaking

LeoVegas

Sliema, Malta (Hybrid)
1 Month ago
The Mill Adventure - Senior Back-End Developer

The Mill Adventure

St. Julian's, Malta (Remote)
3 Months ago
LeoVegas - Danish Content Writer

LeoVegas

Sliema, Malta (Hybrid)
2 Months ago
LeoVegas - Privacy Officer

LeoVegas

Sliema, Malta (On-Site)
1 Week ago
Rhino Entertainment Group - Senior Technical Project Manager

Rhino Entertainment Group

Sliema, Malta (Hybrid)
1 Month ago
Play'n GO - MGA/B2B/225/2012

Play'n GO

Valletta, Malta (On-Site)
3 Days ago
Aristocrat - Legal Counsel – White Label, iGaming, and Sports

Aristocrat

Sliema, Malta (Hybrid)
4 Months ago
NXP - AML Analyst

NXP

St. Julian's, Malta (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Customer Service Jobs

playrix  - Customer Support Representative (Japanese)

playrix

Portugal (Remote)
8 Months ago
Dynamic next - Customer Support Executive (Games)

Dynamic next

India (On-Site)
1 Month ago
Blue wire software - Customer Service Representative

Blue wire software

Sherwood, Arkansas, United States (On-Site)
1 Week ago
Blue wire software - Customer Service Representative

Blue wire software

Bay Shore, New York, United States (On-Site)
1 Week ago
Star schema - Customer Service Representative

Star schema

Perris, California, United States (On-Site)
1 Week ago
Unbroken Studios - Customer Service Representative

Unbroken Studios

Lake Worth, Texas, United States (On-Site)
1 Week ago
Amber - Customer Support Agent

Amber

Manila, Metro Manila, Philippines (Remote)
2 Weeks ago
Thousand Eyes - Head of Digital Customer Success

Thousand Eyes

Austin, Texas, United States (On-Site)
3 Weeks ago
Linden lab - Supervisor, Customer Success

Linden lab

Atlanta, Georgia, United States (On-Site)
4 Months ago
Safe security - Customer Success Advisor

Safe security

London, England, United Kingdom (Remote)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Stakelogic is committed to gaming that is fun, safe, and secure. Visit BeGambleAware.org – 18+ Only

Eindhoven, North Brabant, Netherlands (On-Site)

Eindhoven, North Brabant, Netherlands (On-Site)

Eindhoven, North Brabant, Netherlands (On-Site)

Eindhoven, North Brabant, Netherlands (On-Site)

Birkirkara, Malta (On-Site)

Belgrade, Serbia (On-Site)

Birkirkara, Malta (On-Site)

Birkirkara, Malta (On-Site)

View All Jobs

Get notified when new jobs are added by Stake logic

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug