Technical Support Specialist - English Speaker (Hybrid)

6 Months ago • 1 Years + • Marketing

Job Details

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick.

About us

We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the #1 AI-native platform for Customer Experience and Marketing—offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We’ve unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L’Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on.
Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2’s 2024 Software Awards, and named in The Top 10 Best Software Products with the most #1 rankings alongside other software legends like Google, Zoom, and Monday.com. According to G2’s Spring’24 reports. Insider is also the #1 G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization.

When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. 

Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading.

Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the customers’ success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment.

We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer & what we expect. But that’s the thing that makes the difference between storytellers & story makers; the things that grab your soul.

As a Technical Support Specialist in Insider day in and day out you will;

    • play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services,
    • become an excellent communicator while mastering problem-solving skills,
    • work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners,
    • troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider platform,
    • contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings,
    • meet important SLAs like response time and the lead time for issue resolutions which is an important aspect.

We want you to join us while we are taking a step into the future if you;

    • have a Bachelor’s Degree in Business, Marketing, Engineering, or related fields, 
    • have 1+ years of experience in supporting a technical product, ideally in SaaS or experience in MIS or Software Development teams,
    • have fluency in written and verbal Arabic and English,
    • have a high sense of responsibility and accountability,
    • are able to provide timely responses and follow up systematically,
    • are a natural problem solver with a positive attitude and love for helping others succeed,
    • have good debugging/troubleshooting skills,
    • know Javascript or other programming languages, would be a plus.
We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

Please follow Insider on LinkedIn, Instagram, Youtube, and Medium!

Similar Jobs

Activision - Senior Technical Artist

Activision

(Hybrid)
1 Month ago
Rockstar Games - Senior Full Stack Engineer (C#/React)

Rockstar Games

New York, New York, United States (On-Site)
7 Months ago
Crunchyroll - Staff Software Engineer

Crunchyroll

Hyderabad, Telangana, India (On-Site)
7 Months ago
ION - Data Engineer, Italy

ION

Italy (Hybrid)
6 Months ago
ByteDance - Software Engineer Graduate (XR Web Platform-PICO)

ByteDance

San Jose, California, United States (On-Site)
2 Months ago
Assystems - Ingénieur Projet - Référent technique

Assystems

Marseille, Provence-Alpes-Côte D'Azur, France (On-Site)
5 Months ago
King - Brand Marketing Manager - 12 month FTC

King

London, England, United Kingdom (On-Site)
3 Weeks ago
Global Step - Director of Growth Marketing

Global Step

United States (On-Site)
1 Week ago
IGG - Overseas Market Director

IGG

Fuzhou, Fujian, China (On-Site)
6 Months ago
Netflix - Senior Manager, Film & Series Marketing - Japan

Netflix

Tokyo, Japan (On-Site)
4 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ION - Front End Developer - Italy

ION

Turin, Piedmont, Italy (On-Site)
6 Months ago
Meta - Software Engineer, Machine Learning

Meta

Austin, Texas, United States (Remote)
1 Week ago
Nintendo - Technical Localization Specialist (NTD)

Nintendo

Redmond, Washington, United States (On-Site)
10 Months ago
Electronic Arts - Full Stack Software Engineer

Electronic Arts

Bucharest, Bucharest, Romania (Hybrid)
1 Month ago
Larian Studios - Frontend Developer

Larian Studios

Warsaw, Masovian Voivodeship, Poland (On-Site)
7 Months ago
Daybreak Game Company LLC - Senior Software Engineer, Platform

Daybreak Game Company LLC

San Diego, California, United States (Remote)
5 Months ago
Animoca Brands - Web3 Engineer

Animoca Brands

Hong Kong, Hong Kong (Hybrid)
1 Month ago
Canva - Engineering Manager - (Python/Javascript) - Internal Apps

Canva

Perth, Western Australia, Australia (Remote)
2 Weeks ago
Nagarro - Staff Engineer, Frontend React

Nagarro

Chennai, Tamil Nadu, India (On-Site)
6 Months ago
Google - Senior Software Engineering Manager, Google Ads

Google

New York, New York, United States (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in İstanbul, İstanbul, Türkiye

The Walt Disney Company - Senior Licensing Sales Manager, Fixed Term Contract

The Walt Disney Company

İstanbul, İstanbul, Türkiye (Hybrid)
1 Week ago
RoofStack - Mechanical Engineer

RoofStack

Kahramanmaraş, Kahramanmaraş, Türkiye (On-Site)
2 Weeks ago
Spyke Games - 2D Animator

Spyke Games

İstanbul, Türkiye (On-Site)
11 Months ago
Trendyol - Senior Business Analyst (Data Science - Business)

Trendyol

İstanbul, İstanbul, Türkiye (Hybrid)
5 Months ago
Assystems - Social Specialist

Assystems

İstanbul, İstanbul, Türkiye (On-Site)
5 Months ago
Garena - General Marketing (Turkey Based)

Garena

İstanbul, Türkiye (On-Site)
5 Months ago
Paxie Games - Game Artist

Paxie Games

Göztepe, İstanbul, Türkiye (On-Site)
5 Months ago
Gulliver's Games - Data Analyst/Engineer

Gulliver's Games

İstanbul, Türkiye (On-Site)
6 Months ago
USE Insider - Associate Customer Success Manager

USE Insider

İstanbul, İstanbul, Türkiye (On-Site)
6 Months ago
Dream Games - Senior Software Engineer

Dream Games

İstanbul, Türkiye (On-Site)
10 Months ago

Get notifed when new similar jobs are uploaded

Marketing Jobs

Click Therapeutics - Director/Senior Director, Corporate Marketing and Communications

Click Therapeutics

New York, New York, United States (Hybrid)
4 Months ago
The Walt Disney Company - E-Commerce Intern

The Walt Disney Company

Munich, Bavaria, Germany (On-Site)
1 Week ago
Corsair - Gaming Marketing Specialist, Korea

Corsair

Chhattisgarh, India (On-Site)
1 Week ago
Netflix - Ads Product Marketing Manager - LATAM

Netflix

Mexico City, Mexico City, Mexico (On-Site)
2 Months ago
Virtuos - Marketing Specialist

Virtuos

China (On-Site)
1 Week ago
Aristocrat Gaming - Senior Marketing Designer

Aristocrat Gaming

Gdańsk, Pomeranian Voivodeship, Poland (Remote)
1 Week ago
SEGA - Brand Marketing Manager

SEGA

(On-Site)
3 Weeks ago
Match Group - Cultural & Consumer Insights Lead

Match Group

New York, New York, United States (Hybrid)
6 Months ago
The Walt Disney Company - Marketing Intern

The Walt Disney Company

Taipei City, Taiwan (On-Site)
1 Week ago

Get notifed when new similar jobs are uploaded

About The Company

New York, New York, United States (Remote)

İstanbul, İstanbul, Türkiye (Remote)

Jakarta, Jakarta, Indonesia (On-Site)

İstanbul, İstanbul, Türkiye (On-Site)

İstanbul, İstanbul, Türkiye (On-Site)

United States (On-Site)

Taipei City, Taiwan (Hybrid)

İstanbul, İstanbul, Türkiye (Remote)

İstanbul, İstanbul, Türkiye (Remote)

View All Jobs

Get notified when new jobs are added by USE Insider

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug