Technical Support Specialist (m/f/d)

4 Months ago • 2-5 Years • Administrative

Job Summary

Job Description

The Technical Support Specialist will assist the technical engineering team with various tasks, including equipment installation, system configuration, maintenance, and JIRA/ServiceNOW ticketing system management. Responsibilities also include developing preventative maintenance plans, assisting repair service providers, providing customer support, troubleshooting systems, identifying problems, and writing reports. The ideal candidate will have a Bachelor's degree in a technical engineering field (or equivalent experience), excellent English skills, experience working in a team, strong problem-solving abilities, and excellent computer knowledge. C++ and C# development skills are a benefit.
Must have:
  • Bachelor's degree in Technical Engineering or related field
  • Excellent English skills
  • Teamwork experience
  • Problem-solving skills
  • Excellent computer knowledge
  • Experience with JIRA and ServiceNOW
Good to have:
  • C++ and C# development skills
  • Other language skills

Job Details

Level up!

Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.

Tasks

  • Assisting Technical engineering team with various tasks like equipment installation, system configuration, maintenance, JIRA and Service NOW ticketing system management and maintenance

  • Developing preventative maintenance plans

  • Assisting repairs service providers and providing customer support

  • Troubleshooting systems, identifying problems and writing reports

Requirements

  • Bachelor’s degree in Technical engineering or engineering in Technical field of, industrial engineering, Computer Science, Information Technology, related fields, or equivalent experience required

  • Very good English language skills, any other language will be a plus

  • Experience in working in a team

  • Excellent attention to detail and problem-solving skills

  • Ability to follow instructions and collaborate with others

  • Excellent computer knowledge

  • Development skills of C++, C# and any other development skill will be a benefit

Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.

* With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics.

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About The Company

Nintendo's mission is to put smiles on the faces of everyone we touch. We do so by creating new surprises for people across the world to enjoy together. We've forged our own path since 1889, when we began making hanafuda playing cards in Kyoto, Japan. Today, we’re fortunate to be able to share our characters, ideas and worlds through the medium of video games and the entertainment industry.


Nintendo of America, established in 1980 and based in Redmond, Washington, is a wholly owned subsidiary of Nintendo Co., Ltd. We are committed to delivering best-in-class products and services to our customers and to investing in the well-being of our employees as part of the global Nintendo family.


For more information about Nintendo please visit www.nintendo.com.

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