Technical Support Specialist (m/f/d)

6 Months ago • 2-5 Years • Customer Service

Job Summary

Job Description

The Technical Support Specialist will assist the technical engineering team with various tasks, including equipment installation, system configuration, maintenance, and JIRA/ServiceNOW ticketing system management. Responsibilities also include developing preventative maintenance plans, assisting repair service providers, providing customer support, troubleshooting systems, identifying problems, and writing reports. The ideal candidate will have a Bachelor's degree in a technical engineering field (or equivalent experience), excellent English skills, experience working in a team, strong problem-solving abilities, and excellent computer knowledge. C++ and C# development skills are a benefit.
Must have:
  • Bachelor's degree in Technical Engineering or related field
  • Excellent English skills
  • Teamwork experience
  • Problem-solving skills
  • Excellent computer knowledge
  • Experience with JIRA and ServiceNOW
Good to have:
  • C++ and C# development skills
  • Other language skills

Job Details

Level up!

Nintendo aims to deliver unique, intuitive entertainment experiences for everyone, manufacturing and marketing video game devices such as the Nintendo Switch™ family of systems, developing and operating applications for smart devices, and collaborating with partners on a range of other entertainment initiatives like visual content and theme parks.

At Nintendo, we bring together employees with a wide range of characteristics and work together towards a common goal – to put smiles on the faces of people all over the world.

Tasks

  • Assisting Technical engineering team with various tasks like equipment installation, system configuration, maintenance, JIRA and Service NOW ticketing system management and maintenance

  • Developing preventative maintenance plans

  • Assisting repairs service providers and providing customer support

  • Troubleshooting systems, identifying problems and writing reports

Requirements

  • Bachelor’s degree in Technical engineering or engineering in Technical field of, industrial engineering, Computer Science, Information Technology, related fields, or equivalent experience required

  • Very good English language skills, any other language will be a plus

  • Experience in working in a team

  • Excellent attention to detail and problem-solving skills

  • Ability to follow instructions and collaborate with others

  • Excellent computer knowledge

  • Development skills of C++, C# and any other development skill will be a benefit

Are you interested? We look forward to receiving your application, including your earliest possible starting date and salary expectation.

* With this job advertisement, we would like to encourage people of all genders to apply. Therefore, we refrain from explicitly mentioning any gender. Our company is opposed to gender-based discrimination, as well as discrimination based on other legally protected characteristics.

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About The Company

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (On-Site)

Redmond, Washington, United States (On-Site)

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Redmond, Washington, United States (Hybrid)

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