About Crunchyroll
WE HELP EVERYONE BELONG. IT’S OUR PURPOSE.
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the role
Searching for an engaged technical writer with excellent Atlassian Confluence and technical documentation skills to join a growing team of passionate documentation specialists. You will be documenting processes, runbooks, user guides, templates, and other types of documentation for platform services, front-end applications, and other internal technical tools. You will also be an enthusiastic Confluence advocate.
- Works under the documentation manager who oversees documentation projects.
- Gathers, analyzes, and composes information provided by subject matter experts (SME).
- Conducts research and ensures the use of proper technical terminology.
- Translates SME information into clear, readable documents and process maps to be used by users
- Ensures consistency, clarity, and quality in and across all types of documentation.
- Engages in formatting, editing, and quality assurance on own work and the work of others.
- Ensures documents are technically and mechanically accurate, and consistent with regard to clarity, flow, organization, completeness, and readability.
In the role of Technical Writer II, you will report to the Technical Writing Manager.
We are considering applicants for the location(s) of San Francisco, CA.
About You
- 4+ years’ experience in technical writing
- Excellent written and verbal communication skills
- Experienced in the Atlassian ecosystem, especially Confluence and Jira
- Strong attention to detail
- Able to communicate to multiple audiences
- Skilled at prioritization and multitasking
- Ability to rely on limited knowledge and professional discretion to achieve goals
- Passion for providing a great user experience
- Unafraid to display technical writer passion
- Takes initiative with minimal supervision
About the Team
The Technical Documentation team sits in the heart of the engineering web. Every day, we work with engineers, product owners, designers, and QA to create highly detailed documentation that educates, thrills, and enhances our Knowledge Sharing culture. We support front and back-end teams across multiple offices in multiple countries, all in the name of promoting and supporting the highest quality anime video streaming services. We also offer guidance and support to non-engineering teams across the Crunchyroll ecosystem.
Why you will love working at Crunchyroll
In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:
- Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
- Flexible time off policies allowing you to take the time you need to be your whole self.
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- 401(k) plan, with employer match
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some of our offices are pet friendly!
#LifeAtCrunchyroll #LI-Hybrid
About our Values
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
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Courage. We believe that when we overcome fear, we enable our best selves.
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Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
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Service. We serve our community with humility, enabling joy and belonging for others.
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Kaizen. We have a growth mindset committed to constant forward progress.
Our commitment to diversity and inclusion
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
