Technology Experience Specialist (IAM)

Netflix is one of the world's leading entertainment services, with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

We are seeking a diligent and detail-oriented Technology Experience Specialist - Identity and Access Management to join our dynamic team in Manila, working in a hybrid office environment in Makati City. As part of a Global Team, you will address account and access needs across all regions. You will be responsible for managing user accounts and access permissions within our organization, ensuring the security and integrity of our systems and data. You will work closely with various departments to implement and enforce access policies and provide support for access-related issues. 

As a team, we champion the end user and aid in their success with technology by continually working towards product and workflow improvements. In doing so, we simplify complexity and user friction. The Netflix Technology team (N-Tech) takes a proactive approach to supporting problem management by seeking out and understanding user friction with technology. We then convert this friction into meaningful data, which is leveraged to create effortless technology experiences.

| KEY RESPONSIBILITIES 

• Account Management

  • Create, modify, and deactivate user accounts across multiple systems and platforms.

  • Maintain accurate and up-to-date records of user accounts and access permissions.

  • Ensure timely provisioning and de-provisioning of accounts in alignment with onboarding and offboarding processes.

• Access Control 

  • Implement and enforce access control policies and procedures.

  • Conduct regular access reviews and audits to ensure compliance with security policies.

  • Collaborate with IT and security teams to identify and mitigate access-related risks or route issues to the proper team where needed.

  • Assess and recommend improvements to access controls.

  • Ability to work within certain time frames with respect to service level targets.

• Support and Troubleshooting

  • Provide support for access-related issues and incidents.

  • Troubleshoot access problems and coordinate with relevant teams to resolve issues promptly.

  • Assist users with access requests and inquiries, ensuring a high level of customer service.

  • Ability to work in a fast-paced environment and make decisive calls to escalate issues to partner teams when needed.

  • This role is 24/7 and is shift-based work. Roles will include working at varying times across.

| SKILLS AND EXPERIENCE 

• Proven work experience in Identity Access Management (IAM), with a deep understanding of IAM solutions such as Active Directory and IAM platforms

• Familiarity with studio technology and experience supporting creative teams is preferred

• Excellent troubleshooting and problem-solving skills

• Ability to learn new technologies quickly and with minimal guidance

• Demonstrable thoughtful prioritization of issues and tasks

• Thrives on curiosity and technical challenges while taking pride in solving issues or thinking outside the box on recommended opportunities

• Excellent interpersonal and communication skills both written and verbal

• Proven ability to work independently with minimal supervision; must be a self-motivated self-starter who can initiate ideas and drive them to completion amidst ambiguity

• Flexible amid an ever-changing, fast-paced, sometimes high-pressure environment

• Capable of composing clear process and procedure documentation on complex topics

• Proven experience in fostering strong collaborative relationships with partner team

• Enjoys taking issues and interpreting the potential impact on the extended workforce

• Flexibility in working hours to meet the needs of the business

is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.