Technology Support Engineer

We are seeking a highly skilled and proactive Information Technology Support Engineer to join our growing company. As key member of our internal IT team, you will play a vital role in maintaining our IT infrastructure and supporting our staff to ensure their technology needs are met. This is an on-site role where you will independently manage projects while adhering to industry best practices. Exceptional communication and problem-solving skills are essential.

You will have the opportunity to make a direct impact on Aryaka's global workforce by ensuring laptops, servers, and other resources function smoothly.

Aryaka's IT team is dedicated, dependable, customer-focused. Our Support Engineers uphold high standards of IT excellence, demonstrating deep knowledge of IT systems and processes. They work independently and collaboratively on projects while maintaining exceptional service quality.

This position involves systems administration and helpdesk responsibilities, including end-user laptop support, SaaS/IaaS management, server administration, and more. This opportunity is ideal for IT professionals looking to advance their careers while contributing to a growing organization. We are dedicated to fostering an innovative and supportive work environment where you can develop your skills and thrive.

You will have:

• 4+ years of experience in IT technical support and administration for Windows and Mac.
• Strong experience in administration and troubleshooting IT servers, applications, and services.
• Expertise in software and hardware installation and configuration.
• Experience with Administration of Microsoft 365.
• Solid understanding of networking concepts, including administration of routers, switches, firewalls, TCP/IP, DNS, and VPNs.
• Familiarity with IT security best practices.
• Experience using a ticketing system (e.g., Jira, ServiceNow, Zendesk) for incident management.
• Hands-on experience with Endpoint Detection and Response (EDR) solutions (e.g., CrowdStrike, SentinelOne).
• Exceptional problem-solving and analytical skills.
• Excellent communication and documentation abilities, particularly in translating technical concepts for non-technical stakeholders.
• Ability to lift up to 30 pounds as part of regular job duties.

Good for you to have:

• Strong network administration skills.
• Proficiency with Intune and JAMF.
• Experience with virtualization technologies (e.g., VMware, Proxmox).
• Knowledge of compliance standards (e.g., NIST, SOC2, ISO27001, GDPR, PCI-DSS).
• Experience managing IAAS cloud administration (e.g., AWS, Azure, GCP).
• Familiarity with Linux is a plus.
• IT certifications are a plus.

Responsibilities:

• Provide exceptional hands-on and remote technical support for all employees, with a focus on US-based users.
• Troubleshoot hardware and software issues, system configurations, and user account management.
• Assist in triage and resolving system or network outages.
• Administer and maintain Intune and JAMF for deployment and management of laptops.
• Support and maintain corporate network infrastructure.
• Track and manage IT assets using asset management tools.
• Recommend and implement configuration changes to improve efficiency and security.
• Install, configure, and update software across Windows, Mac, and Linux platforms.
• Support Microsoft 365 applications and services, including Exchange Online, SharePoint, and Teams.
• Diagnose and resolve networking issues, including LAN, WAN, and wireless connectivity.
• Document and maintain system configurations, procedures, and user guides.
• Collaborate with cross-functional teams to roll out new technology solutions and optimize system performance.
• Prioritize and manage IT support tickets, ensuring timely resolution and escalation when necessary.
• Assist in compliance and security initiatives, ensuring adherence to relevant frameworks and regulations.
• Continuously grow your skillset. Learn new technologies. Embrace standards and best practices.

What you will bring:

The ideal candidate will be an innovative problem-solver, who thrives in an environment that utilizes their broad skillset. As the local expert, you'll be the go-to resource for Aryaka staff, providing comprehensive support and troubleshooting services. You'll be a trusted advisor, an expert troubleshooter, taking initiative to diagnose and resolve a wide variety of technical issues.

Compensation: Up to $110,000 base salary + annual bonus + stock + benefits

Who are we - Aryaka is the leader in delivering Unified SASE as a Service, a fully integrated solution combining networking, security, and observability. Built for the demands of Generative AI as well as today’s multi-cloud hybrid world, Aryaka enables enterprises to transform their secure networking to deliver uncompromised performance, agility, simplicity, and security. Aryaka’s flexible delivery options empower businesses to choose their preferred approach for implementation and management. Hundreds of global enterprises, including several in the Fortune 100, depend on Aryaka for their secure networking solutions. For more on Aryaka, please visit www.aryaka.com.

Why Aryaka – We have won “Great Places to Work” World-Wide because we have an amazing company culture that is inviting, collaborative, supportive, and inclusive to our employees.  We encourage our employees to expand their knowledge base and provide the tools to help them get there.  We are always innovating and looking at ways to improve and expand, and we listen to our employees and their ideas.  We have an amazing group of very respected “Thought Leaders” who are always open to mentoring.  Our Benefits are World-Class, and we have a flexible work structure to allow you to maximize on your work/life balance.   

Aryaka Networks, Inc. is an equal opportunity employer and supporter of Diversity, Inclusion, and Belonging. All candidates from all backgrounds, ethnicities, genders, and gender identities are strongly encouraged to apply. Aryaka considers the "whole person" without regard to race, color, religion, sex, national origin, physical or mental disability, or veteran status. 

Third-Party Agency Notice: Aryaka does not accept unsolicited resumes from 3rd party agencies. Should any agency send a resume to any employee within Aryaka without explicit invitation, the resume will be considered a gift, and no fee will be paid. All agencies must have a signed contract from Talent Acquisition management prior to any engagement.