Territory Manager, Energy Service, EMEA West

3 Months ago • 10 Years + • Operations

Job Summary

Job Description

Tesla seeks an experienced Field Service Territory Manager for its EMEA West energy services. The role involves leading and expanding service operations for Tesla energy products and EV infrastructure across Western Europe. Responsibilities include managing a field service team, ensuring operational efficiency and high uptime, creating and delivering service programs, resolving escalated customer issues, developing best practices, monitoring regional spend, developing training programs, and managing team recruitment and development. The manager will collaborate with sales, deployment, training, and engineering teams to optimize Tesla's end-to-end processes. This position demands 24/7 availability for emergencies and requires strong problem-solving, communication, and leadership skills.

Must have:

Lead field service team
Ensure operational efficiency
Create & deliver service programs
Resolve customer issues
Develop best practices
Manage regional spend
Develop training programs
Manage team recruitment

Good to have:

Knowledge of power systems maintenance
Experience with HVAC service, inverters, and PV modules

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Job Details

What to Expect

Tesla is looking for an experienced Field Service Territory Manager. This role will work to lead and expand the service operations for Tesla energy products as well as the EV infrastructure network in various regions across western Europe. The manager will ensure execution and continued development of the organization, capabilities, processes, systems, and reporting to ensure excellent customer service support for Tesla products. As this is a growing division within the company, this individual will work with sales, deployment, training, and engineering to improve the end-to-end process for Tesla operations and continuously refine this over time.

What You’ll Do

Lead and manage a best-in-class field service team, ensuring they meet customer needs, and are operationally efficient
Maintain sites and expansion within the region to achieve industry leading uptime targets in the most cost-effective manner
Responsible for the creation, delivery, efficiency, and productivity of the service programs in the field, both directly and with select service partners
Be available 24/7 for emergencies and be capable of pivoting resources on for a rapid response
Works closely with customer support team to help resolve escalated issues and challenges and creates an internal support network to collaborate and help solve problems
Determines and drives the development of best practices for all field service programs, with special attention paid to the overall customer experience
Monitor overall regional spend and continuously propose cost effective solutions
Develop training programs, including generation and maintenance of training course content, establish training requirements, and updates and monitors progress for all stakeholders
Ensure, with the HR Manager, that the area of responsibility is properly organized, staffed, skilled and directed. Guide, motivate, and develop direct and indirect subordinates within HR policies
Maintain high levels of communication and feedback within the service organization; prepare daily updates of work completed, problems identified, and future timelines
Complete headcount planning, interviews, and candidate selection to attract, develop, and retain top talent to create an exemplary field service organization to strengthen your team

What You’ll Bring

Qualified Electrician or BS Degree in either Engineering (Mechanical, Industrial, Electrical, Mechatronics) or equivalent experience professional experience
Minimum of 10+ years of relevant work experience, 3 of which in a comparable role preferably managing field teams
Exceptional communication abilities across all facets of an organization (senior leadership, peers, sales, deployment, and engineering teams)
Previous experience in establishing and scaling a highly successful service/operations & maintenance organization
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of power systems including testing, diagnosis, HVAC service, inverters and repair of electronic systems and photovoltaic modules a plus
Excellent judgement in solving critical problems, ability to independently make decisions with limited direction
Will have 2+ years’ experience creating scopes of work for maintenance or electrical services
Excellent written and verbal skills both from a technical and client facing perspective
Ability to work well with others in a collaborative team environment